HCL BigFix Secures Extensive IT Infrastructure and Provides Peace of Mind for Reynolds

Reynolds saw the benefits of HCL BigFix right away with the restoration of confidence in the patching process. They also noted the third-party products updates were “very, very easy”. They continue, “the main benefit is the way it categorizes your patching per vendor. To give an example, I would go to a vulnerability scanner, work out everything that needed to be updated for that day, and either do it manually, push it out to the machines or go around to each machine and install it where it was needed. BigFix lays it out for me instantly. I see there’s a Chrome update, a Firefox update, a Notepad++ update, and I can do that all-in-one place. One console and it’s done.”

Lamb also said that he would want others in his position to know, “What became obvious to me was that it’s not just a patching solution. You can create your own fixlets, your own tasks, and add them in to create custom content. If there’s something you need to push out and you’ve got a bunch of machines, you can do that with BigFix.” This removes the manual process of having to go machine-by-machine, which improved time efficiency and productivity for the entire IT team.

When searching for a solution that ensures the security and reliability of your IT infrastructure, reputation matters. Strong tech support is priceless. Tested, tried and true results are beyond valuable. All-in-one, single solution, HCL BigFix provides it all.