Spend Less, Achieve More. It's That Simple
Slash your ITSM spend by over 70% with HCL SX
Service Management, Reimagined with HCL SX
Service Management, Reimagined with HCL SX
- Is your ITSM system draining your budget while underperforming?
- Is your enterprise paying for several licenses across different business functions?
- Struggling to manage multiple catalogs and provide a consistent service experience?
- Is your skilled workforce consistently tied up with low-value routine activities?
- Are customizations and complexities hindering your ability to deliver value to business?
We built HCL SX to tackle these challenges head-on, delivering true enterprise service management and transforming your operations. HCL SX is an AI-driven, No-code, Enterprise-ready Service Management product that accelerates digital transformation, enhances customer experience with improved service assurance across IT and beyond.
Enterprise Service Management for Every Team
Enterprise Service Management for Every Team
- SX offers service management workflows for handling incidents, requests, problems, changes, assets, and more without complex coding, enabling quick, user-friendly onboarding.
- It enhances service management through intelligent automation, AI insights, and integration with third-party apps, boosting efficiency and cutting costs.
- Advanced security and accessibility from any device make it suitable for organizations of all sizes.
Your All-in-One Service Management Solution
Self Service Portal
Provides customers with self-service opportunities to configure and manage their service catalog efficiently.
Incident Management
Handles and resolves incidents efficiently to minimize service disruptions.
Request Fulfillment
Ensures prompt and accurate delivery of requested services, enhancing customer satisfaction.
Change Management
Manages changes to IT services, ensuring smooth transitions and minimal disruption.
Knowledge Management
Maintains a knowledge base to assist in issue resolution and enhance self-service capabilities.
Asset & Configuration Management
Tracks and manages IT assets and configuration items across the organization.
Problem Management
Identifies and addresses root causes of incidents to prevent recurrence.
SLA Management
Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
Reconciliation Engine
Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
Integration Hub
Connects systems effortlessly, driving efficient data flow and automation.
Advanced Multi-Tenancy
Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs).
AI-Driven Intelligence
Uses predictive and generative AI to enhance productivity and improve user experience.
Elevate Your Service Management with HCL SX
One Enterprise I One Product I All Employee Services I Simplest Licensing.
0%
reduction in total cost of ownership compared to leading vendors
0%
reduction in time to publish a new service
0%
reduction in MTTR
0M+
service requests closed annually
Experience the Future of Service Management with HCL SX
Your Journey Starts Now!
Essential Resources for Business Growth
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