Erschließen Sie sich den gesamten Aftermarket
auf einer einzigen Plattform
Multi-Entity, Multi-Currency, Multi-Language
B2B/B2C/B2B2C ReadyFeatured HCL Aftermarket Cloud Solutions
Händlermanagementsystem
DMS wurde für den effektiven Betrieb jedes Händlerbetriebs entwickelt und hilft bei der Planung, Ausführung und Überwachung von Teilen, Service und Verkaufslieferungen entlang Ihrer Wertschöpfungskette in Echtzeit und passt sich dabei Ihren spezifischen Geschäftsprozessen an
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Kundenmanagement
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Verbesserte Vertriebsabläufe und Teileplanung
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Komplettes Service-Know-how
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Garantieabwicklung
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Umfangreiche Geschäftseinblicke
Handel für die Fertigung
Nutzen Sie den Ersatzteilmarkt, maximieren Sie den E-Commerce-Wert von Online-Portalen und sorgen Sie für bessere Kundenerlebnisse.
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Schneller Start, selbst mit schlechten Teiledaten
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Bieten Sie eine große Auswahl und maßgeschneiderte Erkundungen
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Schnelles und präzises Einkaufen komplexer Teile
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Einheitliche Auftragsverwaltung
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Eine einzige Quelle der Wahrheit
Integrierte operative Exzellenz für OEMs, Händler und Serviceanbieter
video 3:38
Zusammenführung mit Aftermarket Cloud
Integrierte operative Exzellenz für OEMs, Händler und Serviceanbieter
Hardened Tools To Differentiate Yourselves In Your Industry
It’s getting harder to stand out. Hard times require hardened tools and aftermarket teams from every industry are using them to tap into their proximity advantage with customers.
Off-highway equipment often operates in remote, harsh environments, making logistics and service delivery challenging. This pressures the aftermarket service provider to maintain accurate inventory levels and efficiently resolve and preempt failures, as equipment uptime at all time is extremely critical. Most ERP, EAM, FSM and alternative products only partially address these needs and generalize the approach to asset lifecycle management, thereby falling short of maximizing an asset's lifetime value. Leading OEMs, dealers, and service providers have taken a holistic approach using HCL Aftermarket Cloud, which drives customer-centricity and growth across all service and sales channels.
Industry Applications:
Construction / Mining Equipment
OEMs are efficiently dispatching their in-house field service engineers to perform complex repairs in record times and helping their network seamlessly find and order parts via self-service. Dealers are scaling their parts buy-back programs, improving OEM-Dealer collaboration and managing their entire business, including rentals, within a single system.
Agricultural Equipment
Aggregators adapt to the "Right to Repair" Act by offering DIY repairs and maximizing the recovery of warranty claims from their suppliers using a single system. Dealers are able to reduce their inventory overhead without impacting customer satisfaction.
Material Handling Equipment
Manufacturers are building direct customer relationships by growing their online business and avoiding channel conflicts through purpose-fit marketplaces. Dealers are closing work orders and invoicing in half the time using the same system.
Contact HCLSoftware today to discover more about our exciting business cloud solutions.
Get the Right Solution for Your Exact Needs
HCL Aftermarket Cloud can be your single foundation to drive aftermarket excellence and has a flexible architecture to maximize your investments.
Outgrown Your Dealer Management System Software?
Enhance your dealership operations and collaboration with a modular DMS. You can comprehensively manage your business with the right DMS and simplify all operations, helping you plan, service, sell and grow more.
Lacking Tools to Differentiate Your Aftermarket?
Fulfill every aspiration using aftermarket specialty apps. From handling warranties, maintenance and repair contracts better to remanufacturing and parts catalog, stand out in the eyes of your customers.
Looking to Seize the Parts Aftermarket?
Regardless of where you are in your commerce journey, whether you are a manufacturer, authorized dealer or multi-brand parts distributor, reach your full potential with Commerce for Manufacturing.
Underwhelmed by Your Existing Tech Stack's ROI?
Integrate essentials of your ERPs, CRM, PIM/PDM, Commerce with our solutions powered by best-practices to deliver greater aftermarket lifetime value to your customers.
HCL Aftermarket Cloud Core Differentiators
Mastered Data
Infinite Reporting
Advanced Analytics
Mobile & Offline
Industrialized Workflows
B2B/B2C/B2B2C Ready
3x Faster Deployments
33% Higher Product Fitment
Multi-Entity
Multi-Currency
Multi-Language
Multi-Brand
Real Customer Results and Testimonials
Organizations worldwide, from manufacturers to dealers to multibrand parts distributors, rely on Aftermarket Cloud solutions to drive efficiencies and growth.
>0%
increase in CSAT
>0%
revenue and Profits
0M+
service Operations Optimized
0M+
parts Operations Optimized
4.6 for HCLSoftware
Business Solutions Products
Capitalize on your customer proximity with
HCL Aftermarket Cloud.
Start your journey today with a trusted leader to drive aftermarket-led growth.
What our Customers are Saying
I have been dreaming about a single system for structured support and dealer management that can even handle the commercial side of after-sales. HCL Aftermarket Cloud is a dream come true.
Aftersales Director
Our previous order revision upload process was lengthier. With the new digital catalog, the revision is immediate. Also, it helps us save more than $2,000 USD per order on catalog printing costs!
Parts Manager
Thanks to HCL Aftermarket Cloud's field service management capability, we achieved 100% utilization of field engineers and thereby gained a strategic focus on revenue realization.
Service Head
The REMAN solution is handy, user-friendly and like a mini-ERP package. Error-proofing validations are applied in all places to avoid user mistakes. The on-the-fly reports and documentation provide me with real-time visibility.
Reman Operations Manager
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