Tap into Your Galaxy of the Entire Aftermarket
Within a Single Platform
Multi-Entity, Multi-Currency, Multi-Language
B2B/B2C/B2B2C ReadyFeatured HCL Aftermarket Cloud Solutions
Dealer Management System
Crafted to run every dealership effectively, DMS helps plan, execute and monitor parts, service and sales delivery across your value chain in real-time, aligning with your specific business processes.
-
Customer management
-
Elevated sales operations and parts planning
-
Entire service know-how
-
Warranty handling
-
Extensive business insights
Commerce for Manufacturing
Seize parts aftermarket, maximize eCommerce value of online portals and drive better customer experiences.
-
Launch fast, even with crummy parts data
-
Offer vast selection, tailored exploration
-
Swift and precise complex parts shopping
-
Unified order management
-
Single source of truth
Operational Excellence Built-in For OEMs, Dealers and Service Providers
video 3:38
Bringing Together with Aftermarket Cloud
Operational Excellence Built-in For OEMs, Dealers and Service Providers
Hardened Tools To Differentiate Yourselves In Your Industry
It’s getting harder to stand out. Hard times require hardened tools and aftermarket teams from every industry are using them to tap into their proximity advantage with customers.
Off-highway equipment often operates in remote, harsh environments, making logistics and service delivery challenging. This pressures the aftermarket service provider to maintain accurate inventory levels and efficiently resolve and preempt failures, as equipment downtimes can be extremely costly. Most ERP, EAM, FSM and alternative products only partially address these needs and generalize the approach to asset lifecycle management, thereby falling short of maximizing an asset's lifetime value. Leading OEMs, dealers, and service providers have taken a holistic approach using HCL Aftermarket Cloud, which drives customer-centricity and growth across all service and sales channels.
Industry Applications:
Construction / Mining Equipment
OEMs are efficiently dispatching their in-house field service engineers to perform complex repairs in record times and helping their network seamlessly find and order parts via self-service. Dealers are scaling their parts buy-back programs, improving OEM-Dealer collaboration and managing their entire business, including rentals, within a single system.
Agricultural Equipment
Aggregators adapt to the "Right to Repair" Act by offering DIY repairs and maximizing the recovery of warranty claims from their suppliers using a single system. Dealers are able to reduce their inventory overhead without impacting customer satisfaction.
Material Handling Equipment
Manufacturers are building direct customer relationships by growing their online business and avoiding channel conflicts through purpose-fit marketplaces. Dealers are closing work orders and invoicing in half the time using the same system.
Contact HCLSoftware today to discover more about our exciting business cloud solutions.
Get the Right Solution for Your Exact Needs
HCL Aftermarket Cloud can be your single foundation to drive aftermarket excellence and has a flexible architecture to maximize your investments.
Outgrown Your Dealer Management System Software?
Enhance your dealership operations and collaboration with a modular DMS. You can comprehensively manage your business with the right DMS and simplify all operations, helping you plan, service, sell and grow more.
Lacking Tools to Differentiate Your Aftermarket?
Fulfill every aspiration using aftermarket specialty apps. From handling warranties, maintenance and repair contracts better to remanufacturing and parts catalog, stand out in the eyes of your customers.
Looking to Seize the Parts Aftermarket?
Regardless of where you are in your commerce journey, whether you are a manufacturer, authorized dealer or multi-brand parts distributor, reach your full potential with Commerce for Manufacturing.
Underwhelmed by Your Existing Tech Stack's ROI?
Integrate essentials of your ERPs, CRM, PIM/PDM, Commerce with our solutions powered by best-practices to deliver greater aftermarket lifetime value to your customers.
HCL Aftermarket Cloud Core Differentiators
Mastered Data
Infinite Reporting
Advanced Analytics
Mobile & Offline
Industrialized Workflows
B2B/B2C/B2B2C Ready
3x Faster Deployments
33% Higher Product Fitment
Multi-Entity
Multi-Currency
Multi-Language
Multi-Brand
Real Customer Results and Testimonials
Organizations worldwide, from manufacturers to dealers to multibrand parts distributors, rely on Aftermarket Cloud solutions to drive efficiencies and growth.
>0%
increase in CSAT
>0%
revenue and Profits
0M+
service Operations Optimized
0M+
parts Operations Optimized
4.6 for HCLSoftware
Business Solutions Products
Capitalize on your customer proximity with
HCL Aftermarket Cloud.
Start your journey today with a trusted leader to drive aftermarket-led growth.
What our Customers are Saying
I have been dreaming about a single system for structured support and dealer management that can even handle the commercial side of after-sales. HCL Aftermarket Cloud is a dream come true.
Aftersales Director
Our previous order revision upload process was lengthier. With the new digital catalog, the revision is immediate. Also, it helps us save more than $2,000 USD per order on catalog printing costs!
Parts Manager
Thanks to HCL Aftermarket Cloud's field service management capability, we achieved 100% utilization of field engineers and thereby gained a strategic focus on revenue realization.
Service Head
The REMAN solution is handy, user-friendly and like a mini-ERP package. Error-proofing validations are applied in all places to avoid user mistakes. The on-the-fly reports and documentation provide me with real-time visibility.
Reman Operations Manager
