Unlocking the Future of Business Process Orchestration

An interview with Francesca Curzi (HCL Workload Automation AVP Sales, HCLSoftware) and Darko (CEO, Robotiq.ai) 

Banks and enterprises require efficient and agile solutions to streamline operations, reduce costs, and enhance productivity while adapting quickly to changing demands of their fast-paced environment. The combination of HCL Workload Automation (HWA) and Robotiq.ai is transforming business process orchestration, driving smarter workflows, and making it easier to automate complex tasks seamlessly.

To dive deeper into how this integration is reshaping business processes, Francesca Curzi, WA AVP of Sales at HCLSoftware, and Darko, CEO of Robotiq.ai, had a very interesting conversation about how their collaboration is enabling organizational automation more effectively, ensuring higher efficiency and lower operational risks.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Hi Darko, thanks for joining me today. At HCLSoftware, we’re thrilled about the collaboration between my area in the Workload Automation and Orchestration space and Robotiq.ai. The way businesses are orchestrating their processes is evolving fast, and this integration is at the heart of that shift. Can you share why this partnership is so valuable when it comes to business process orchestration?

Darko (CEO, Robotiq.ai):

This is absolutely a key transformation happening in the market, Francesca. You’re absolutely right. The value of our collaboration with HCL Workload Automation (HWA) and the HCL Universal Orchestrator (UNO) lies in our joint ability to combine intelligent automation with robust robotic process automation capabilities. HWA is an expert in workload automation and business process orchestration, helping organizations streamline and optimize their workflows. Robotiq.ai adds a layer of flexibility allowing screen-based automation to be included in those workflows. The integration allows businesses to automate processes which depend on legacy IT systems, automated decision-making, faster response times, and increased operational efficiency.

Francesca Curzi (WA AVP Sales, HCLSoftware):

That’s exactly right. HWA and UNO's strength is in its ability to orchestrate complex workflows across applications, data sources, and systems. The integration with Robotiq.ai takes that a step further, especially in areas where businesses need a combination of orchestrating modern cloud native applications, as well internal legacy systems, which don’t have APIs or other means of programmatic integration.

Darko (CEO, Robotiq.ai):

Exactly. And what’s powerful about this integration is that it enables real-time orchestration. As tasks are completed in one part of the workflow, HWA or UNO can trigger the next task in the process. In the case of RPA, Robotiq.ai’s digital workers can interact with those tasks processing transactions in ERP or other line-of-business applications, all without manual intervention. This eliminates bottlenecks, reduces errors, and ensures tasks are completed at the right time in the right sequence.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Speaking of eliminating bottlenecks, can you talk about how this integration improves operational efficiency and reduces risk for organizations?

Darko (CEO, Robotiq.ai):

One of the biggest challenges in any business process is the potential for delays and errors—whether they stem from human involvement, system failures, or a lack of visibility into how tasks are being executed. With HWA’s workload automation capabilities, organizations can establish a centralized orchestration point for their entire operation. This ensures that processes flow smoothly, from IT to the front office. By integrating digital workers with HWA’s system, businesses can reduce manual input and mistakes, leading to more reliable, faster outcomes. This results in lower operational risks and greater business continuity, as everything is automated and synchronized properly.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Exactly. The risk of errors is minimized, but there’s also the benefit of real-time monitoring and alerts. With HWA’s analytics, businesses gain deep visibility into all their processes. If a bottleneck occurs or a task is delayed, it triggers immediate notifications, so operators or managers can adjust in real-time. This is incredibly important for staying on top of business processes.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Another area that’s crucial for businesses is the ability to scale as demands grow. How do you see this integration helping businesses scale their automation strategies over time?

Darko (CEO, Robotiq.ai):

The beauty of this integration is that both Robotiq.ai and HWA are built with scalability in mind. With HWA’s modular workload automation platform, companies can scale their automation gradually, adding new processes, applications or systems into the workflow as needed. Whether that means extending automation into additional departments or increasing the number of processes, the system can grow alongside the business. Digital workers can be easily added to the process, ensuring that businesses can meet increased demand without having to completely overhaul their legacy IT systems.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Absolutely. HWA allows businesses to scale workloads in a seamless manner by automating tasks across departments and integrating both cloud and on-premises system with a very flexible license model!  As more digital workers are introduced into the process—thanks to Robotiq.ai’s easy-to-deploy solutions—HWA can orchestrate their interactions with other systems to handle more complex workflows. This kind of flexibility from technology and license point of view is key for organizations that need to stay agile in today’s rapidly changing business environment.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Let’s end with a look at the future. What do you think the future of business process orchestration looks like with HWA and Robotiq.ai working together?

Darko (CEO, Robotiq.ai):

The future of business process orchestration is incredibly exciting. As more organizations embrace end-to-end automation, we’ll see workflows that seamlessly combine IT systems, human workers, and digital workers. With HWA’s advanced workload automation and Robotiq’s digital workers, companies will be able to automate not just repetitive tasks, but also more complex decision-making processes. We’re looking at a future where everything—from sales to customer service to manufacturing—can be managed by a single, intelligent, integrated system that communicates across all levels of the organization. It’s the ultimate vision of a smart enterprise, and we’re excited to be part of it.

Francesca Curzi (WA AVP Sales, HCLSoftware):

I couldn’t agree more. The ability to orchestrate both modern and legacy systems in a single platform opens up new possibilities for businesses to create intelligent workflows that are more efficient, responsive, and adaptable than ever before. With the power of HWA/UNO and Robotiq.ai combined, we’re really setting the stage for the next evolution in business process automation. The future is smart, scalable, and seamless, and we’re thrilled to be leading the charge.

Francesca Curzi (WA AVP Sales, HCLSoftware):

Thanks so much for your time today, Darko. This conversation really highlights how HCLSoftware and Robotiq.ai are pushing the boundaries of what’s possible in business process orchestration. I’m excited to see how this partnership will continue to help organizations optimize their operations and drive digital transformation.

Darko (CEO, Robotiq.ai):

Thank you, Francesca. It’s been great discussing our shared vision. I’m looking forward to the future and the incredible impact this partnership will have on businesses around the world.

Conclusion for the Readers

The integration of HCL Workload Automation (HWA) with Robotiq.ai is revolutionizing business process orchestration, allowing digital workflow automation in a unified, intelligent system across multiple applications. This collaboration provides you with the tools to enhance efficiency, reduce risks, and scale your operations seamlessly.

To learn more about how HWA and Robotiq.ai can transform your business processes, get in touch today!