What customers want?
Customers are no longer looking for Siloed solutions—they are asking for connected, intelligent, and adaptive systems that span across engagement, intelligence, and execution. That’s precisely what our XDO ideology is built to deliver.
Pillars, Intersections & Product Solutions
Xperience: Crafting Connected, Intelligent Interactions
Redefine engagement for customers, employees, and ecosystems. Our Xperience suite delivers intelligent personalization, seamless Omnichannel journeys, and agile, platform-driven innovation, harmonizing interactions to boost satisfaction, retention, and loyalty.
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HCL Unica+
HCL TX
HCL AI infused PBCs
Data: Fueling Intelligence with Contextual Insights
Reimagine how data drives your enterprise. Our solutions are engineered for intelligence at scale, enabling you to ingest, manage, and activate data securely and efficiently. Unlock actionable insights and responsible AI with unified data management, real-time analytics, and enterprise-grade GenAI, turning information into tangible value.
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Actian Data Intelligence (Zeenea)
AI-ON Workbench
Operations: Securing and Scaling Enterprise Foundations
Reinvent your operational backbone for non-negotiable resilience. Our solutions deliver autonomous, secure, and scalable enterprise operations—from unified endpoint management and intelligent event orchestration to continuous application security and automated hybrid workloads—improving uptime, reducing risk, and ensuring IT-business alignment.
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HCL IntelliOps
Appscan on cloud
HCL Workload Automation
Intersection of Xperience & Data: Data Intelligence
Unleash next-generation, context-aware digital experiences. Our Agentic AI platform (UNO Agentic) synthesizes behavioral signals with deep data intelligence, empowering self-evolving systems that adapt in real-time to user intent for truly dynamic and co-created interactions.
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HCL UnO Agentic
Intersection of Xperience & Operations: Xperience Orchestration
Seamlessly connect intelligent experiences with flawless operational execution. HCL Foundry provides a robust orchestration fabric linking AI-infused Packaged Business Capabilities, experience platforms, and operational systems to drive unparalleled agility across your business processes and customer journeys.
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HCL Foundry
Intersection of Data & Operations: Process & Data Orchestration
Optimize enterprise-wide process intelligence and automation. The UNO Orchestrator, our scalable orchestration engine, seamlessly bridges data pipelines, complex workflows, and AI decision systems, ensuring efficient, intelligent, and automated operational flows from insight to action.
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HCL UnO Orchestrator
Xperience: Crafting Connected, Intelligent Interactions
Redefine engagement for customers, employees, and ecosystems. Our Xperience suite delivers intelligent personalization, seamless Omnichannel journeys, and agile, platform-driven innovation, harmonizing interactions to boost satisfaction, retention, and loyalty.
Explore
HCL Unica+ HCL TX HCL AI infused PBCs
Data: Fueling Intelligence with Contextual Insights
Reimagine how data drives your enterprise. Our solutions are engineered for intelligence at scale, enabling you to ingest, manage, and activate data securely and efficiently. Unlock actionable insights and responsible AI with unified data management, real-time analytics, and enterprise-grade GenAI, turning information into tangible value.
Explore
Actian Data Intelligence (Zeenea) AI-ON Workbench
Operations: Securing and Scaling Enterprise Foundations
Reinvent your operational backbone for non-negotiable resilience. Our solutions deliver autonomous, secure, and scalable enterprise operations—from unified endpoint management and intelligent event orchestration to continuous application security and automated hybrid workloads—improving uptime, reducing risk, and ensuring IT-business alignment.
Explore
HCL IntelliOps Appscan on cloud HCL Workload Automation
Intersection of Xperience & Data: Data Intelligence
Unleash next-generation, context-aware digital experiences. Our Agentic AI platform (UNO Agentic) synthesizes behavioral signals with deep data intelligence, empowering self-evolving systems that adapt in real-time to user intent for truly dynamic and co-created interactions.
Explore
HCL UnO Agentic
Intersection of Xperience & Operations: Xperience Orchestration
Seamlessly connect intelligent experiences with flawless operational execution. HCL Foundry provides a robust orchestration fabric linking AI-infused Packaged Business Capabilities, experience platforms, and operational systems to drive unparalleled agility across your business processes and customer journeys.
Explore
HCL Foundry
Intersection of Data & Operations: Process & Data Orchestration
Optimize enterprise-wide process intelligence and automation. The UNO Orchestrator, our scalable orchestration engine, seamlessly bridges data pipelines, complex workflows, and AI decision systems, ensuring efficient, intelligent, and automated operational flows from insight to action.
Explore
HCL UnO Orchestrator
Architecting the Future: From Software to Service-as-Software
Architecting the Future: From Software to Service-as-Software
The Shift Toward Intelligence and Automation
- Enterprises are adopting the XDO approach—integrating Experience, Data, and Operations.
- This unifies software delivery with intelligence and autonomy.
- “Agents of Action” (across Experience, Data, and Operations) drive this shift.
- They enable contextual automation, smart workflows, and informed decisions.
- Humans stay in the loop where it matters most.
Service as Software (SaS): The Apex of Autonomous Digital Transformation
Service-as-Software (SaS) marks a shift from traditional SaaS to intelligent, autonomous agents as the service—redefining how businesses consume technology through HCLSoftware’s XaaS model and XDO blueprint.
Autonomous Agents Delivering Business Outcomes-Continuously, Intelligently, and Invisibly.
Outcome-Driven
SaS delivers direct business outcomes, not just applications.
Intelligent & Adaptive
Leveraging Generative AI and Agentic intelligence, services understand intent, adapt in real-time, and operate invisibly across complex environments.
Autonomous Action
Enterprise-ready AI agents make decisions, integrate processes, and drive continuous value, self-managing at scale.
SaS embeds intelligence directly into the fabric of business services, enabling software that not only serves but actively acts – with agility, precision, and continuous value delivery.
AI Adoption Simplified with X-D-O
Companies that embrace this XDO approach-connecting experience, data and operations are more likely to implement agentic AI effectively....
Businesses need to be clear about who they're building for and what experiences they're creating. Whether AI is enhancing CRM, customer service or supply chain operations, companies should focus on where AI fits Into existing workflows and how it improves real-world outcomes.”
Kalyan Kumar
Chief Product Officer HCLSoftware
Ready to See How X-D-O Can Boost Your Business?
Discover how our X-D-O blueprint connects experience, data, and operations to unlock new value for your software business. Let's build smarter, together.
Reference
The Digital Transformation Trap: Inside HCLSoftware’s Pragmatic AI Strategy
HCLSoftware operates as an independent division within HCL Technologies, but its structure, go-to-market strategy, and operating model more closely resemble a modern independent software vendor (ISV) than a legacy IT services provider.
