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HCL IntelliOps Event Management
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Is Your Team Unable to Effectively Predict and Prevent IT Service Outages?

Flexible Partner Program

Reduce Mean Time to Detect and Resolve

Find peace of mind with AI-powered IT event management software — minimizing mean time to detect and respond (MTTD and MTTR) with streamlined event management powered by machine-learning insights.

Additional Partner Resources

Reduce Alert Volumes

  • Automate incident management and response with an event management platform.
  • Improve productivity with AI-powered event suppression and deduplication.

Sales and Technical Certifications Available

Reduce Alert Noise

  • Let machine learning help you find the needle in your data haystack. AI-driven HCL IEM cuts unnecessary events and alerts by up to 90%.
  • HCL IEM transforms your IT operations with less noise, fewer actionables and reduced MTTR.

The HCL IntelliOps Event Management Advantage

Get a real-time unified view of events, alerts, and actionables across the enterprise. Insight-rich dashboards highlight MTTD, MTTR, and other KPIs while pinpointing the severity of recurring events and alerts for further analysis.

Noise Reduction and Intelligent Correlation

HCL IEM leverages a configured Maintenance Window to filter out irrelevant alerts, reducing noise and improving the signal-to-noise ratio. It intelligently correlates related events across various services, providing a holistic view of impacted services and facilitating faster resolution.

Accelerated Actionable Management

Empower your IT teams with accurate actionable creation and resolution through AI-driven correlation. HCL IEM leverages a robust correlation engine, along with condition and time-based correlation, for automatic grouping and mapping of alerts, with an efficient Feedback System to avoid irrelevant alerts and enable actionable grouping.

Proactive Issue Prediction

Identify potential problems before they escalate into major issues using anomaly detection. HCL IEM leverages advanced machine learning algorithms to automatically detect anomalies within ingested data. By continuously analyzing historical data and identifying patterns, the system proactively flags deviations from normal behavior without requiring manual rule creation or configuration. This empowers you to swiftly address potential issues and prevent service disruptions.

Seamless IT Infrastructure Integration and Data Ingestion

Streamline data ingestion with pre-built connectors and the IMM portal, leveraging event technology to ensure comprehensive visibility across your IT environment. The IMM portal offers single-click integration with leading element monitoring solutions, accelerating time-to-value. Even during connectivity disruptions, IMM's Event Room provides real-time access to critical data such as events and entity/topology status for informed decision-making.

Enhanced Collaboration and Communication

Facilitate efficient collaboration and communication among IT teams with integrated chat functionalities and automated notifications. Reduce MTTR (Mean Time to Respond) through faster incident response and knowledge sharing.

Actionable Insights and Analytics

Gain deeper insights into IT operations with rich dashboards and analytics. HCL IEM's interface presents unified views like Metric View, Topology View, and Service View to facilitate Event Management, helping IT professionals understand the relationships between different entities and services to make informed decisions and manage and troubleshoot complex IT environments more efficiently.

Our Impact

Act faster with context and insights from HCL IntelliOps Event Management

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reduction in alert noise

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reduction in actionables

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reduction in incident investigation time

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reduction in unexpected outages

Our Features

Our Features

Our Features

  • Topology-based alert correlation
  • Ops continuity via event room
  • Noise maintenance windows support
  • Provision of OOB correlation rules
  • Ops assistance - related change/problem
  • Cost saving visibility
  • ChatOps and CVA driven collaboration
  • ML-based alert correlation
  • Robust feedback system to learn and improve

Answers to Common Questions

What is HCL IntelliOps Event Management?

HCL IntelliOps Event Management is a cutting edge, AI-powered, IT event management product which empowers organizations with industry leading capabilities such as real-time topology-based alert correlation, temporal-based alert correlation and efficient noise reduction. The product offers seamless integration with an organization's existing element monitoring and ITSM tools providing seamless integration with Gen AI powered AEX to foster efficient and quick resolution.

How Does IntelliOps Event Management Differ From Traditional Event Management Systems?

Traditional event management systems rely on rule-based approaches, while Intelligent Event Management leverages advanced algorithms and machine learning to detect patterns, anomalies, and trends in data, enabling more proactive and adaptive responses through effective risk management.

What Do You Mean by Correlation Rules?

Correlation rules in IEM are predefined sets of conditions and logic used to analyse and associate multiple events or alerts to identify patterns, relationships, and potential root causes, which can significantly impact service quality. These rules play a crucial role in minimizing noise, prioritizing incidents, and aiding in more accurate and efficient incident detection and response.

Can IntelliOps Event Management Leverage Any Observability/ITSM/Element Monitoring Tools Which Is Present in the Customer’s Environment?

Yes, IntelliOps Event Management has a very robust integration mechanism with which it can integrate with any observability, ITSM and Element monitoring solutions within an organization’s IT infrastructure using APIs and connectors managed by IMM (Integration Management Module). IMM is a component of HCL IEM which is used for 3rd party tools integration and ingesting events and configuration data.

Does IntelliOps Event Management Support Multi-Tenancy?

Yes. IntelliOps Event Management does support multi-tenancy. Multiple organizations can be onboarded and configured on the platform, leveraging same/different RBA tools and ITSM tools. In fact, a shared offering is also available through MTaaS platform for enterprises to consume it as a service.

Does IEM Support CVA (Cognitive Virtual Assistant) Functionality?

Yes. IEM’s integration with BigFix AEX enables IEM to provide CVA capabilities in the application. BigFix AEX enables users to harness the power of Gen AI for incident triaging.