Is Your Team Unable to Effectively Predict and Prevent IT Service Outages?
Reduce Mean Time to Detect and Resolve
Find peace of mind with AI-powered IT event management — minimizing mean time to detect and respond (MTTD and MTTR) with streamlined event management powered by machine-learning insights.
Reduce Alert Volumes
- Automate incident response.
- Improve productivity with AI-powered event suppression and deduplication.
Reduce Alert Noise
- Let machine learning help you find the needle in your data haystack. AI-driven HCL IEM cuts unnecessary events and alerts by up to 90%.
- HCL IEM transforms your IT operations with less noise, fewer actionables and reduced MTTR.
The HCL IntelliOps Event Management Advantage
Get a real-time unified view of events, alerts, and actionables across the enterprise. Insight-rich dashboards highlight MTTD, MTTR, and other KPIs while pinpointing the severity of recurring events and alerts for further analysis.
Noise Reduction and Intelligent Correlation
HCL IEM leverages a configured Maintenance Window to filter out irrelevant alerts, reducing noise and improving the signal-to-noise ratio. It intelligently correlates related events across various services, providing a holistic view of impacted services and facilitating faster resolution.
Accelerated Actionable Management
Empower your IT teams with accurate actionable creation and resolution through AI-driven correlation. HCL IEM leverages a robust correlation engine, along with condition and time-based correlation, for automatic grouping and mapping of alerts, with an efficient Feedback System to avoid irrelevant alerts and enable actionable grouping.
Proactive Issue Prediction
Identify potential problems before they escalate into major issues using anomaly detection. HCL IEM leverages advanced machine learning algorithms to automatically detect anomalies within ingested data. By continuously analyzing historical data and identifying patterns, the system proactively flags deviations from normal behavior without requiring manual rule creation or configuration. This empowers you to swiftly address potential issues and prevent service disruptions.
Seamless Integration and Data Ingestion
Streamline data ingestion with pre-built connectors and the IMM portal, ensuring comprehensive visibility across your IT environment. The IMM portal offers single-click integration with leading element monitoring solutions, accelerating time-to-value. Even during connectivity disruptions, IMM's Event Room provides real-time access to critical data such as events and entity/topology status for informed decision-making.
Enhanced Collaboration and Communication
Facilitate efficient collaboration and communication among IT teams with integrated chat functionalities and automated notifications. Reduce MTTR (Mean Time to Respond) through faster incident response and knowledge sharing.
Actionable Insights and Analytics
Gain deeper insights into IT operations with rich dashboards and analytics. HCL IEM's interface presents unified views like Metric View, Topology View, and Service View to facilitate Event Management, helping IT professionals understand the relationships between different entities and services to make informed decisions and manage and troubleshoot complex IT environments more efficiently.
Our Impact
Act faster with context and insights from HCL IntelliOps Event Management
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Reduction in alert noise
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Reduction in actionables
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Reduction in incident investigation time
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Reduction in unexpected outages
Our Features
Our Features
- Topology-based alert correlation
- Ops continuity via event room
- Noise maintenance windows support
- Provision of OOB correlation rules
- Ops assistance - related change/problem
- Cost saving visibility
- ChatOps and CVA driven collaboration
- ML-based alert correlation
- Robust feedback system to learn and improve
