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    • HCL Client Advocacy Program

    Kimi Cousins, Director, Client Advocacy Program
    “The mission of our Client Advocacy Program is to build a direct relationship with our customers. We really want to be able to hear their voice".

    About the HCLSoftware Client Advocacy Program

    A customer-centric approach is the foundational element of the HCLSoftware business philosophy. We strive to deliver a high-touch, highly interactive approach to customer relationships, and to provide the greatest value and service to customers through strong connections to our product experts.


    Maximize the Value of Your Investment and Achieve Business Goals

    Your success is not only about keeping systems up and running — It's about achieving your business goals. Our program takes a customer-centric approach to listen and provide guidance from a technical point of contact with one goal in mind: your success. Our goal is to build strong relationships and ensure your long-term success with our software.

    Proactive communication on product news

    Proactive communication on product news and updates

    Deep learning of client's business

    Deep learning of client's business and challenges

    product roadmaps

    Frequent touchpoints with product roadmaps

    Continuous support

    Continuous support for product usage and business needs  

    What Customers are Saying about HCLSoftware Client Advocacy Program

    “To add another layer of value, its customer and partner advocacy program is just incredible. The Notes (and collaborative) team at HCL, the inventors of collaboration, are bringing collaboration into the daily relationship between them and us, the developers. They want to know what we do, what issues we have, they are keen to keep in regular contact, touch base. They want to keep us close, present."
    “Just to underline again how I appreciate the great job that you’re doing to support the Workload Automation Test Team in the adoption of Rational Test Workbench solution. We could not have a better internal customer advocate! Thank you.”
    “Positive great networking opportunities and also the opportunity to prioritize and drive the roadmap.”
    “The advocacy program for us has been great. Without it our UCD adoption/rollout would not be where it is today.”
    “My client advocate has been a great partner in getting full value out of my investment in UCD. I don't think I'd be having the success I am having without this program.”
    Client advocacy manager guides how the program works

    How the Program Works

    Current HCLSoftware customers with an active software subscription or approved HCL Business Partners can request to participate in our free program. Your product Client Advocacy Manager will evaluate your needs and business strategy and assign an HCLSoftware client advocate who will be your direct technical point of contact.
    View FAQs

    Products Covered in the Client Advocacy Program

    Providing practical innovations that lead to our customers' success

    Automation

    Get complete visibility and control to optimize your business with automation

    BigFix
    BigFix
    A cooperation between the endpoint management & security platform
    EXPLORE
    HCL Resources - Client Advocacy
    Workload Automation
    Visibility and complete control of the workload
    EXPLORE

    Marketing & Commerce

    Drive business transformation and achieve profitable results.

    HCL Unica Illustration
    Commerce
    Simple, personalized, omnichannel digital shopping experiences
    EXPLORE
    HCL Collaboration Illustration
    Unica
    An Omnichannel Decision Engine for Corporate Marketers
    EXPLORE

    Data Management

    Experience and expertise to manage the amount of data created every second

    HCL Appscan Illustration
    HCL OneDB
    More in-depth high performance and reliability analysis from the edge gateway to the cloud
    EXPLORE
    HCL Link
    A single solution for data integration and transformation
    EXPLORE

    DevOps

    The best market-leading DevOps solutions for your business.

    HCL Accelerate
    Accelerate and optimize software delivery
    EXPLORE
    HCL Launch
    Continuous delivery per company
    EXPLORE
    HCL Unica Illustration
    HCL AppScan
    Identify and remediate application security vulnerability
    EXPLORE
    HCL OneTest
    Software testing tools in support of a DevOps approach
    EXPLORE
    HCL BigFix Illustration
    HCL OneTest Embedded
    A cross-platform tool for component testing and runtime analysis
    EXPLORE
    HCL Unica Illustration
    HCL VersionVault
    Balancing development flexibility with effective control of software and hardware resources
    EXPLORE
    HCL Compass
    Low-Code / No-Code Change Management Software to accelerate project delivery
    EXPLORE
    HCL RTist
    Tools for developing real-time, event-driven applications
    EXPLORE

    Digital Solutions

    A secure, flexible and effective market-leading foundation for your organization

    HCL BigFix Illustration
    Domino
    A secure, enterprise-grade application development platform
    EXPLORE
    HCL Unica Illustration
    Volt MX
    An industry-leading low-code app-dev platform for delivering consumer-grade apps fast
    EXPLORE
    Digital Experience
    A digital experience platform to combine content, applications and deliver personalized experiences
    EXPLORE
    Connections
    Work Stream collaboration for meetings, messaging, files & more
    EXPLORE
    Sametime
    Instant messaging and online communications via audio, video and data sharing
    EXPLORE
    Notes
    A customer-focused company email management program that integrates information within a single workspace
    EXPLORE
    HCL Unica Illustration
    Verse
    Business emails that understand the way you work
    EXPLORE
    LEAP
    Sophisticated web applications for data collection and process automation
    EXPLORE
    HCL Unica Illustration
    Atlas
    A cloud-born email platform designed to manage corporate workloads
    EXPLORE
    View Newsletters

    Mainframes

    Essential solutions for mainframe users to Optimize, Modernize and Drive Innovation with their mainframe investments

    HCL Unica Illustration
    Z Data Tools
    Mainframe data manipulation solution including API
    EXPLORE
    Z Asset Optimizer
    Discover, manage and optimize mainframe software operations
    EXPLORE
    Terminal Enterprise Access
    Easily transform your mission-critical legacy applications
    EXPLORE

    Resources