HCL Discover+: Smarter AI, Sleeker Experience, Better Insights

What if you could pinpoint precisely where customers struggle—before it affects revenue?

With HCL Discover+ beta, we're redefining experience analytics with AI-powered insights, real-time anomaly detection and cross-session journey tracking—all designed to give businesses a smarter, faster way to optimize digital experiences.

This is more than just early access—beta participants are shaping the future of HCL Discover, refining AI-driven analytics and influencing the next evolution of digital experience intelligence. Their insights today will drive the tools and features that businesses like yours will use tomorrow.

What's New in HCL Discover+ beta?

AI-Powered Experience Analytics

HCL Discover+ Beta introduces intelligent automation and predictive analytics, helping businesses:

• See what your customers see—spot frustration, hesitation and intent shifts in real time.
• Understand digital body language—detect behaviors like rage clicks, hesitations and unexpected drop-offs to uncover hidden friction points.
• Generate smarter insights faster with AI sessions—and report insights, turning complex behavioral data into clear, automated recommendations.
• Instantly identify friction points—uncover hidden struggles and optimize digital experiences in real time.

Imagine knowing why customers abandon their journey and fixing it before they leave. The work being done in the beta program ensures that these AI-driven insights will be even more precise and actionable in future releases.

A More Personalized and Usable Experience

• AI-powered search assistant—Find the insights you need faster with intelligent, contextual search.
• A redesigned, personalized portal—A more intuitive experience, making analysis simpler and more actionable.
• Insights from HCL Discover specialists—Beta participants are working closely with our experts, helping refine features that will enhance your strategy and workflow in future releases.

These enhancements will soon be available to help businesses like yours easily make data-driven decisions.

Enterprise-Grade Security and Performance Enhancements

The beta is also testing:

• Okta authentication and SAML 2.0 support — Secure, enterprise-grade authentication.
• TLS 1.3 encryption — Stronger security for data capture and storage.
• Expanded database support (PostgreSQL) — Greater flexibility and compatibility.

These upgrades make HCL Discover+ scalable, fast and secure. Once finalized, these security enhancements will help businesses better protect customer data and ensure compliance with evolving regulations.

What's Next?

Beta participants are already shaping the future of experience analytics. Based on their feedback, we're refining key innovations, including:

• AI-powered anomaly detection — Automatically identifying critical experience issues before they affect conversions.
• Cross-session reporting — Tracking users across multiple visits for a full-picture behavioral view.
• Mid-funnel insights — Helping businesses bridge the gap between awareness and conversion by identifying hesitation points and optimizing key decision moments.
• Net Promoter Score (NPS) integration — Connecting customer sentiment with behavioral data for deeper insights.
• User journey path analysis — Visualizing user journeys across multiple visits for deeper behavioral insights.
• AI-driven friction model — Identifying where users struggle most to improve digital experiences proactively.

These advancements will soon be available to businesses looking to improve conversion rates and create seamless digital experiences.

Looking Ahead

The future of experience analytics is being built now. The innovations tested in this beta program will soon be available worldwide, helping businesses optimize digital journeys, reduce friction and drive more conversions.

Stay tuned—HCL Discover beta is just the beginning.

Code Name: HCL Discover+ is currently under legal review and pending final approval.