Unlocking Smarter Insights with HCL Discover+
Unlocking Smarter Insights with HCL Discover+
HCL Discover+ combines AI-powered session intelligence with a sleeker experience to decode digital body language and uncover friction in the mid-funnel. See how teams gain insights into user behavior, spotting issues, surfacing intent, and clearly acting. These insights are actionable and help in making informed decisions.
Unlocking Smarter Insights with HCL Discover+
HCL Discover+ Features
Real-Time Activity Monitoring
Track customer behavior as it happens — no tagging required. With HCL Discover+, you get real-time visibility into every user action. This monitoring helps in allowing you to detect unusual activity, unexpected patterns, high-affected behaviors and friction signals the moment they occur.
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Conversion Funnel and Customer Analytics
Reveal hidden drop-offs in your mid-funnel journey with powerful customer analytics. HCL Discover+ helps you pinpoint silent failures like rage clicks, dead ends, and exit loops across funnels, especially where standard metrics look “fine.” It also helps in analyzing the behavior of new users and comparing it to core users, allowing businesses to understand and enhance engagement patterns effectively by identifying friction points.
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AI-Powered Session Summaries
Instant insight without the noise. Let HCL Discover+ do the heavy lifting with AI-generated summaries of every session. By leveraging behavioral data, HCL Discover+ can analyze user behavior to generate comprehensive AI-powered session summaries, providing a clear story of what happened, so teams can act faster and smarter.
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Business Impact Analytics
Tie user behavior to real outcomes. HCL Discover+ maps behavior signals to key business metrics like revenue, retention, and conversion, helping you prioritize changes that matter most.
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Digital Body Language
Behavior you can see — intent you can feel. HCL Discover+ captures the digital journey of users across various digital touchpoints to reveal behavioral signals like hesitations, rage clicks, and scroll depth, revealing what users don’t say but always show.
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Key Capabilities
Deep Visibility into the User Experience
Session replay, but smarter. HCL Discover+ captures the full digital experience, giving you page-by-page visibility into how users navigate, struggle, or succeed across your site, helping you optimize the digital journey with data-driven precision.
Quickly Diagnose and Resolve Customer Struggle
Find friction before users bounce. Discover+ surfaces struggle signals like repeated clicks, form abandonment, and stuck loops, and prioritizes them based on their business impact.
AI-Generated Insights
Skip the guesswork. Start with answers. Discover+ uses AI to summarize session behavior into clear, actionable narratives — identifying root causes and high-risk journeys without manual analysis.
Mid-Funnel Experience and Behavior Analytics
Expose the blind spot your tools miss. Most analytics stop at the click. Discover+ dives into the mid-funnel — helping you understand why users drop off after landing but before converting. It also uses user behavior analytics tools to gather data from various network sources, establishing and refining baseline models of user behavior.
Quantify Business Impact & Opportunities
Prioritize what moves the needle. Tie friction insights to revenue, support cost savings, or churn — so you can back your experience improvements with real business justification.
No-Tag Setup
Experience analytics without engineering delays. Discover+ requires no tagging or dev dependencies, enabling teams to start capturing behavior immediately — and scale confidently across enterprise stacks.
Real Customer Results and Testimonials
HCL Discover+ delivers real-world results every day in the world’s most critical industries, saving money, increasing engagement, and so much more.
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pages captured per month
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top UK retailer checkout improvement
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users across a global 20 healthcare insurer
Let’s Talk About What HCL Discover+ Can Do for Your Business
A platform built to surface digital body language, detect mid-funnel friction, and deliver real-time insights — HCL Discover+ helps you turn behavior into action, faster.
