HCL Unica V12.1.9 Release

HCL Unica V12.1.9 release introduces new features

The HCL Unica V12.1.9 release introduces new features, integrations, and capabilities to empower your business to run laser-targeted, customer-driven marketing campaigns. Here’s a rundown of what this release has in store for you.

  • Multiple User Database Support: Enhanced support for user databases, including HIVE, Google Big Query, and Data Bricks, with Kafka Kerberos support on Windows.
  • GenAI-fueled Messaging Capabilities: Leverage GenAI for subject line analysis and generation to improve engagement.
  • Real-time Personalization for High Engagement: Personalize interactions across web channels with flexible API types.
  • Tighter Integration with HCL CDP: Seamless integration with HCL CDP and the entire HCL Unica product suite for maximum productivity.
  • AI/ML Recommendations: Improve decision-making by creating models in “model workbench” or using the “bring your own model” option.

Additional Features And Enhancements of the HCL Unica V12.1.9 Release

Optimize Your Customer Journeys

Unica-Optimize Your Customer Journeys

Optimize Your Customer Journeys


  • Customer Journey Authoring and Orchestration: Log all actions within a customer journey using the “Audit Trail” feature to improve user experience and performance.
  • Opt-in/opt-out Preferences: Build customer trust by ensuring messages are not sent to opted-out users.

Best-in-Class Reporting Features

Unica-Best-in-Class Reporting Features

Best-in-Class Reporting Features


  • Customize Reports: Generate visually appealing reports using drag-and-drop design components.
  • Multi-format Options: Export reports in PDF, JPG and CSV. Schedule reports to be emailed for increased portability.
Unica-Go Beyond Marketing with HCL Unica

Go Beyond Marketing with HCL Unica

Create engaging experiences that captivate your audience and drive meaningful conversions.

Unica-Go Beyond Marketing with HCL Unica