Ipiranga Petróleo Creates Unparalleled Mobility and Convenience with HCL DX

Ipiranga recently started a major project to migrate their platforms and, due to the size and complexity of the project, they needed to divide it into phases. With this approach they could stay focused on manageable-sized project components and minimize impact on employees and customers and not disrupt “business-as-usual" operations.

They began this project using a previous solution (before DX) and almost immediately ran into performance problems that prevented them from advancing the project at the speed they needed.

They switched the platform to HCL DX and were able to hit the ground running, and with each of the completed phases along the way they were able to get feedback and make improvements in performance, reduce development time, and accelerate deliverables to their customers.
 
They also believe that the better the platform is in delivering information, functionality and automation, the fewer customer support calls they receive. This has meant reduced operating costs and increased customer satisfaction. What they like to call, “a perfect marriage”!
 
With the HCL DX team, Ipiranga experienced close teamwork, quick responses, and the full support necessary for the team to learn, evolve and discover new ways to innovate. 

They are excited about what is next: adding qualitative analytics to their customer’s journey. With this added capability they will be able to better understand the customer’s experience on the site so they can take proactive steps to improve it.
  
Ipiranga believes their role as a business is to be sensitive to ever-changing needs of the market and exercise their creativity to continue this process of transformation through innovative solutions that can solve traditional problems in a practical way, that always brings a positive impact and makes a difference in people's lives. HCL DX aligns with and supports this belief.