Multi-Billion-Dollar Biopharmaceutical Company Modernizes Digital Experience
What we achieved
-
Cloud native solution
-
Modernized UX for collaboration and onboarding
-
Real-time change management
To who
-
Industry: Healthcare
-
Products: Digital Experience
-
Region: Global
Overview
-
Part 1
Challenge
Third-party solution costly to maintain, unsupportive of all communication channels with lack of visibility to REMS Registry processes.
-
Part 2
Solution
Modern platform with the ability to track progress, eliminating manual processes, and real-time updates.
-
Part 3
Results
Cloud native solution with a modernized UX adhering to FDA (Food and Drug Administration) requirements and provides dynamic dashboards for reporting.
The Challenge
Business challenge story
A multi-billion-dollar biopharmaceutical company was looking to modernize their REMS (Risk Evaluation and Mitigation Strategies) registry solution. They were utilizing a third-party solution that was costly to maintain and didn’t support all their communication channels. There was an inability to track progress; REMS Registry admins had no end-to-end visibility across various REMS registry processes including tracking non-compliance and wholesalers/distributors registration. There were several manual processes making it difficult to adhere to strict regulation and compliance requirements from the FDA.
The Solution
Transformation story
HCL’s Digital Experience Manager offers a cloud native solution enabling TCO (Total Cost of Ownership) and faster time to market for the biopharmaceutical company. They are gaining a modernized UX enabling better collaboration and ease of onboarding for internal stakeholders and digital validation to automate the REMS registry process for external stakeholders. HCL DX Manager pulls in the data to provide tracking ability and assists in managing audit trail reporting to take correct actions accordingly and ensures compliance with FDA regulations.
The Results
For this biopharmaceutical company, the results are all positive. With HCL DX Manager, they’re able to meet FDA requirements by providing audit controls for governance, compliance, and reporting. Dynamic dashboards provide reporting capability that allows early identification of actions. They are empowered with real-time change management capabilities, removing the reliance on others and giving them full ownership and control. They are traversing forward into progress with removal of manual processes, cost efficiency, and accountability by partnering with HCL Digital Experience.
About the company
This is a leading fully-integrated biopharmaceutical solutions organization built to accelerate customer success. They translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Working across 100 countries, they offer a deep understanding of patient and physician behaviors and market dynamics. They share insights, use the latest technologies and apply advanced business practices to speed customers’ delivery of important therapies to patients.
Share on
関連機能
Business & Industry Applications
組織の効率性に新たなベンチマークを設定するように設計された堅牢なビジネスアプリケーション。マーケティング、eコマース、バリューチェーン、行動に関するインサイトを網羅しています。
詳細はこちら
AI and Intelligent Operations
AI と自動化をシンプルさ、セキュリティ、使いやすさと組み合わせることで、情報に基づいた意思決定、市場動向の予測、俊敏性と効率性の向上をこれまでにないレベルで実現します。
詳細はこちら
Total Experience
Total Experience(TX)ソフトウェアは、カスタマーエクスペリエンス(CX)、従業員エクスペリエンス(EX)、ユーザーエクスペリエンス(UX)、マルチエクスペリエンス(MX)を組み込んで、組織が直面する最も複雑な課題を解決するために最高の相互接続を実現します。
詳細はこちら
Data and Analytics
複雑なデータを明確で実用的なインサイトに抽出するために必要なツールで、データパターンと市場分析を通じて、結果を予測し、顧客をプロファイリングし、運用を最適化し、新たな機会を特定します。
詳細はこちら
Sovereign Collaboration
Sovereign Collaborationソフトウェアは、データの再利用よりも自律性を戦略的に優先します。私たちは機密情報の重要性を理解しており、それを保護するための安全で柔軟なソリューションを設計しました。
詳細はこちら
