Using AI and RPA to Accelerate Digital Transformation

Successful businesses grow by increasing revenue streams, through cost-saving measures, or both. What if there was a technological solution to help innovate without breaking the bank? Look no further — for intelligent automation can help accelerate business growth by generating higher-value results and increasing efficiencies.

A combination of artificial intelligence (AI) and robotic process automation (RPA), intelligent automation can help automate repetitive manual tasks, streamline business processes, and improve the productivity and efficiency of operations.

According to Slack’s 2023 State of Work report, surveyed employees save an average of 3.6 hours per week by using automation. Moreover, Accenture estimates that 76% of a U.S.-based worker’s tasks could be reinvented by automating repetitive activities while augmenting high-value activities.

What are the Benefits of RPA?

Increased Productivity: RPA processes and bots improve employee productivity by performing time-intensive tasks — claims-processing or form-filling, for example. In such document-intensive industries as insurance, government, health care or human resources, this can help empower workers to create value across the organization.

Improved Accuracy: When it comes to accuracy, RPA business-critical processes can be counted on to be error-free, secure, and adhere to the organization’s compliance and governance rules. By giving people more meaningful work and making machines do what machines excel at, health care and financial services organizations stand to reduce human error and ensure the quality, interoperability and completeness of private data.

Faster Return on Investment: An added benefit of increased productivity and greater accuracy is cost-saving. Moreover, organizations that adopt RPA solutions can leverage a digital-first strategy, gaining a competitive advantage and speeding up innovation.

Easier Integration: RPA bots and processes can be deployed across an organization and adapted for different tasks, helping eliminate technology silos. And a tool such as HCL Universal Orchestrator can efficiently manage workflow and coordination among people, systems and digital workers.

Improved Customer Experience: RPA streamlines and improves the fully digitalized customer experience. In telecommunications, for example, chatbots can augment human agents for a faster, more satisfying experience. RPA can also transform a complex workflow that requires navigation through several disparate systems into a simple, more delightful user experience.

Best Practices for Implementing Intelligent Automation

Start With a Strategy
Make sure your digital-first strategy aligns with your intelligent automation goals. Set expectations for your workforce and clarify their potential concerns.

Develop Rules
Establishing an Automation Center of Excellence can provide a starting point for ensuring your automation goals are met, roles are distributed, and governance, security and compliance are in order.

Design Bigger
Look at the bigger picture instead of building separate automated processes or bots for different departments. Design a system that accommodates the needs of employees across the organization, considering all potential risks and possibilities. The technology can only be as effective as the intention you build into it.

Reuse Components
Instead of building a separate RPA bot for each task, leverage intelligent automation to scale.

Analyze Success
Ensure that a system of metrics capturing the most valuable data points is in place to measure the effectiveness of your intelligent automation initiatives. Iterate, improve and scale.

For 59% of organizations surveyed by Deloitte, RPA is a key transformation technology, making it the most desirable digital enabler. With many tools and solutions to choose from, HCL Workload Automation is a one-stop automation platform that includes advanced AI and open integration, ensuring business agility and resilience.