HCLSoftware Product Support’s ISO 27018 Certification Achievement: Elevating Data Privacy Standards

Introduction

We are excited to share that HCLSoftware Product Support has successfully achieved the esteemed ISO 27018 certification, reaffirming our commitment to safeguarding personal data. This accomplishment reflects on our proactive approach to data protection and our dedication to providing customers with the utmost security and privacy in all aspects of Support operations.

ISO 27018 is an internationally recognized standard that focuses on the protection of Personally Identifiable Information (PII) in cloud computing environments. While primarily designed for cloud service providers, the principles and best practices outlined in ISO 27018 can be extended to any organization handling personal data.

Attaining the ISO 27018 certification required a comprehensive evaluation of our data privacy practices and information security controls. Over the last few years, the Support team worked diligently to review and further enhance our privacy practices by aligning them with the requirements outlined in ISO 27018.

We underwent an in-depth audit conducted by an independent audit firm, Bureau Veritas. The audit encompassed various aspects, including data processing, access controls, data retention, transparency, data subject rights process and many more. Our partnerships and collaborations with cross functional teams, like our HCLSoftware Privacy team, and our HCLSoftware Security and Compliance team enabled us to demonstrate sufficient and appropriate controls across all parameters audited as per the ISO 27018 standard.

As we move forward, we will continue to enhance our data protection practices, staying ahead of emerging privacy challenges and maintaining the highest standards of data privacy. Our ISO 27018 certification serves as a testament to our ongoing efforts to prioritize the security and privacy of personal information.

Support’s ISO 27018:2019 certificate can be found on the HCLSoftware Trust Center: