Redefining Speed and Efficiency: The Power of the HCL TX Platform Unveiled

The launch of HCL TX has generated extraordinary excitement, and the positive feedback continues to roll in. If you missed the event or want to revisit it, watch the video. Let’s dive into the highlights, key topics, and groundbreaking capabilities of the HCL TX Platform, reshaping how businesses deliver exceptional experiences with their consumers and stakeholders and create new digital outcomes, faster.

Tackling Fragmentation: The Journey of an Experience and an App Into a Total Experience

A central theme of the event was addressing the challenge of slow, fragmented, and IT-heavy processes hindering businesses today. Creating and managing content or applications can be time-consuming and inefficient, leaving organizations struggling to meet market demands.

Richard and the HCLSoftware team explained why solving this matters: speed is everything. Businesses who bring experiences to market faster gain a significant competitive edge. The TX Platform solves this fragmentation by delivering integrated lT tools to simplify experience creation for business users and developers.

To demonstrate this, the team walked attendees through several real-world scenarios using the TX Platform for some Government agencies, showcasing its capabilities in action:

• Citizen Services Digitization: HCL TX demonstrated its ability to accelerate digitization across multiple channels by managing essential services like driver's licenses and passports using AI with no-code and low-code.
  • Benefit: Applications can be built and deployed twice as fast while reducing integration efforts by up to 60%.
• Streamlined Government Approvals: Tanja Meisinger showcased the “Journey of an App for the Woodburn Government”. An entertainment company applied for a public entertainment license in a state park, so government workers could seamlessly approve and manage applications using no-code, low-code and integrated CMS/DAM capabilities.
  • Benefit: Workflows can be modernized in hours instead of weeks, consolidating data, content, and processes to reduce costs, minimize risks, and deliver modern, mobile-first experiences.
• Personalized Content at Scale: The final demo focused on the “Journey of an Experience with Woodburn Parks”. Attendees saw how the TX Platform with the new DX Compose for DXP, CMS/DAM combined together to enable the rapid creation of personalized content microsites. For instance, a citizen renewing their fishing license could benefit from tailored recommendations and find local park experts through user profiles and CDP segment targeting.
  • Benefit: Accelerate website creation by up to 85%, automate design system updates, and improve conversion rates through AI-driven personalization fueled by a CDP.

New Digital Experience Capabilities Within the TX Platform Include:

• Blueprint Components Library: Offers over 130 drag-and-drop elements for rapid web development.
• Blueprint Figma Integration: Allows designers to control the look and feel of websites directly from Figma.
• Other Highlights: Powerful integrations with HCL’s CDP for AI-driven personalization, advanced profile services, and open search capabilities.

Real-world Results: Customer Success Stories

The event showcased inspiring success stories from AVNET and Henkel.

• AVNET shared their journey of blending Customer Experience (CX) and Employee Experience (EX). By adopting the TX Platform, they streamlined processes, reduced costs, and delivered greater experiences in their component supply business.
• Henkel discussed how they leveraged the TX Platform to digitize and modernize processes at unprecedented speeds, significantly improving time-to-market and boosting productivity across their 30 manufacturing operations.

Key Takeaways and Next Steps

The TX Platform launch event underscored how TX is a game-changer for organizations aiming to deliver seamless, powerful experiences for citizens, customers, partners, and employees. It empowers businesses to operate faster, more efficiently, and at lower costs. Unlike competitors, the TX Platform shifts power back to business users and empowers professional developers. It allows practitioners to create pixel-perfect, personalized experiences and apps with ease, removing the roadblocks of complex coding and heavy IT involvement.

If you’re ready to transform how you digitize your manual processes, offer new services online, or create new digital products, we encourage you to take the next step by contacting our team or watching the full event. The future of digital transformation is here, fueled by the HCL Total Experience platform for businesses and governments.