HCLSoftware named a Customers’ Choice in 2024 Gartner® Voice of the Customer for Unified Endpoint Management Tools

We are thrilled to share that HCLSoftware has been named as a Customers’ Choice in the 2024 Voice of the Customer for Unified Endpoint Management Tools report. We believe this recognition is a testament to the dedication and hard work of our team at HCL BigFix. Customer feedback is at the core of everything we do and that is what drives the development of our products and services. We are proud to provide our customers with the best-in-class marketing solutions as we continue to strive for excellence.

“The Gartner Peer Insights™ Customers’ Choice distinctions recognize vendors and products that are highly rated by their customers. The data we have collected represents a top-level synthesis of vendor software products most valued by IT (Information Technology) Enterprise professionals,” says Gartner.

Gartner synthesized over 120 reviews by HCL BigFix customers and evaluated us among other Unified Endpoint Management (UEM) products. HCL BigFix is among the highest rated (4.5/5, as of December 2023) by Gartner, illuminating why 91% of our customers would be willing to recommend us.

In the report, HCL BigFix from HCLSoftware was recognized as a Customer’s Choice for the Midsize Enterprises and North America Region segments.

Here are some excerpts from customers that contributed to our distinction:

• “An Excellent Endpoint Management Platform.” – Sales and Business Development Associate, Services Industry
• “Five-star endpoint patch management and security tool.” – IT Associate, IT Services Industry
• “It is a highly effective solution that stands out when compared with the competitors.” IT Services Consultant, Construction Industry

We are incredibly proud of this distinction and are honored to have the support and trust of our valued customers. We will continue to work tirelessly to exceed their expectations. Read more customer reviews.

Our latest launch, HCL BigFix, sets the standard of excellence in the endpoint management market. We are pleased to have announced two new innovative endpoint management solutions:

HCL BigFix Workspace is a transformative workspace management offering, providing organizations with a comprehensive approach to streamlining operations, fortifying cybersecurity and enhancing the digital employee experience.

HCL BigFix Enterprise is an intelligent hybrid infrastructure automation offering, leveraging cybersecurity, automation and analytics capabilities to proactively identify and remediate vulnerabilities in real time. HCL BigFix Enterprise empowers IT leaders with swift time-to-value, closing gaps and establishing a resilient, secure enterprise.

These suites establish a new benchmark in AI-enhanced unified endpoint management solution and security automation. They focus on streamlining endpoint management, improving the digital employee experience, and ensuring seamless regulatory compliance.

A big THANK YOU to all our customers who took the time to share their feedback and reviews. Your input plays a crucial role in shaping our products and customer experience.

We are always looking for ways to improve! If you wish to share about your experience with HCL BigFix, we invite you to join the Gartner Peer Insights community and share your thoughts. Thank you again for your support!

Gartner, Voice of the Customer for Unified Endpoint Management Tools, Peer Contributors, 7 May 2024

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from HCLSoftware.

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