Mining Leader’s Journey to IT Optimization with HCL MyXalytics
What we achieved
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83%
reduction in SLA breaches
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84%
reduction in penalties due to breaches
-
100%
reduction in manual reporting effort
To who
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Industry Mining/Energy
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Products: HCL MyXalytics
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Region Global
Overview
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Part 1
Challenge
An inoperable IT ecosystem prevented this company from making key business decisions due to lack of data and transparency.
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Part 2
Solution
A unified reporting dashboard solution pulling from multiple resources and presenting an intuitive visualization of data.
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Part 3
Results
Implementation of HCL MyXalytics resulted in 83% reduction in daily SLA breaches, 84% reduction in penalties due to breaches, and 100% reduction in manual reporting efforts.
The Challenge
If you think of a metal and mining industry with $30+ billion revenue and over 90,000 employees, you’d imagine they would have a vast and complex IT infrastructure. Think, that size, that’s not just a company. That’s a giant in the marketspace. Extracting raw materials that power our world, this mining titan had an inoperable IT ecosystem connecting them. Crucial information was missing from their data analytics prohibiting their ability to make timely business decisions.
The company lacked transparency in their IT infrastructure. The reporting mechanism they were utilizing only offered a “one-size fits all” approach. This made identifying gaps to corporate operations and developing workable solutions challenging. Also IT operations was devoid of IT Infrastructure Library best practices, resulting in a rising tide of missed SLAs. Those SLAs serve as contracts that guarantee a certain level of IT service uptime or performance. Every breach meant penalties and bleeding valuable company resources.
The company’s IT lacked a proactive approach, they were frankly ill-equipped to even have one. Reacting to emergencies instead of anticipating them caused issues and critical incidents to spiral out of control, because they didn’t have a mechanism to predict or flag potential issues.
The Solution
Offering an intuitive light in the darkness, HCL MyXalytics proved to be the mining company’s solution. Data pulled from multiple sources is presenting on a unified and role-based/custom dashboard for them. It hosts a robust reporting feature of ITSM metrics, governance and control, which offers root-cause analysis for all incidents. There is also automated risk management approval for workflows and real-time tracking of risks and remediation plans permitting time efficiency and quick-acting decision making.
The Results
The impact is invaluable:
- 83% reduction in daily SLA breaches
- 84% reduction in penalties due to breaches
- 100% reduction in manual reporting effort
- Predictive analytics to prevent SLA/OLA breaches
This metal and mining leader went from operating in hindsight to making major moves with foresight. Boosting their employee performance efficiency and satisfaction from timely ticket closures, resolving issues and anticipating potential ones, the ROI on HCL MyXalytics speaks volumes.
Boost your company’s performance and stop mining in the dark when it comes to optimized decision-making with HCL MyXalytics.
About the company
A global mining company, this organization specializes in the production of diamonds, copper, platinum, and other essential minerals. With over 90,000 employees and annual revenue exceeding $35 billion, it focuses on sustainable mining practices, and responsible resource development across its global operations.
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