HCL iObserve Transforms Fragmented Monitoring for Healthcare Entity
What we achieved
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400
alerts identified and resolved
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100%
application availability
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Refined
SLA report generation
To who
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Industry: Healthcare
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Products: HCL iObserve
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Region: United States
Overview
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Part 1
Challenge
Fragmentation of monitoring landscape with reliance on multiple tools from various vendors resulting in a lack of centralized visibility and inefficient issue resolution process.
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Part 2
Solution
HCL iObserve emerged as the ideal solution providing a unified monitoring platform.
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Part 3
Results
Healthcare provider’s implementation of HCL iObserve resulted in security measure enhancement, reduced risk of unauthorized access and data breaches, improved issue resolution with centralized visibility of IT landscape.
The Challenge
Fragmented healthcare IT system
A centralized IT ecosystem is imperative to the healthcare industry. Your patients, providers, and internal staff all rely heavily on the ability to get up-to-date information in a timely and secure manner. Not only are you dealing with data, but you’re handling livelihoods and well-being; what’s more important than that?
This leading healthcare company, who specializes in next-generation private practice radiology, had a fragmented monitoring landscape. They relied heavily on multiple tools from different vendors, managing their digital assets and relationships posed to be cumbersome. This resulted in a lack of centralized visibility, making it difficult to identify and address potential issues proactively. With lack of visibility comes the security concerns due to unencrypted configuration backups, and then manual agent deployment processes on top of it. When you engage in manual processes, like the healthcare entity, you’re losing time and becoming susceptible to errors.
Specific challenges included:
- Multiple tools to monitor the infrastructure due to different vendors
- Exposure to potential data breaches due to unencrypted configuration backups
- Difficulty in troubleshooting network performance bottlenecks
- Reliance on third-party vendors for monitoring of Linux servers
- Lack of visibility into customized applications
- Difficulty in configuration of refined Service Level Agreement (SLA) reports
- Centralized deployment of agent binaries through windows tools like Desktop Central
The Solution
Unification with HCL iObserve
To address the healthcare provider’s decentralized system, they found a solution within HCL iObserve, a unified monitoring platform. With the ability to scale iObserve to best suit their needs and address their challenges, they were able to consolidate their monitoring into a single platform. Simplification and efficiency: acquired.
Key features and benefits of the implementation included:
- iObserve consolidated monitoring capabilities into a single platform, simplifying management and improving visibility
- Configuration backups were stored in a Microsoft Structured Query Language (MSSQL) database with transparent encryption enabled, ensuring data protection
- Packages were created and shared for silent installation of agents, streamlining the deployment process
- Simple Network Management Protocol (SNMP) was used to monitor Linux servers managed by third-party vendors, overcoming installation restrictions
- NTA (Network Traffic Analysis) was configured to identify top applications and sources consuming bandwidth, aiding in performance optimization
- Templates, both out-of-the-box and custom-built, were configured to monitor various components and applications
- SQL queries were used to extract relevant information from raw data and generate comprehensive SLA reports
The Results
The implementation of iObserve enhanced security measures reduced the risk of unauthorized access and data breaches for the healthcare provider. They’re also able to identify potential issues proactively reducing application downtime and preventing outages.
Other results include:
- Around 400 live alerts were identified and converted into incidents, enabling timely resolution
- Built-in HA (High Availability) feature ensures 100% availability of applications
- Auto-deployment capabilities streamline adding new devices to the monitoring environment
- Refined SLA report generation provides valuable information to end customers for billing purposes
Full visibility with centralization ultimately improved this healthcare entity’s internal digital landscape. With HCL iObserve, informed decision-making became easier, enhancing internal and external user experiences, and providing reassurance that everyone's data is secure.
About the company
A leading healthcare company specializing in next-generation private practice radiology, operating across eight major business units in the United States. With over 1,500 information technology (IT) components in scope, including network devices, servers, and VMware Elastic Sky X Integrated (ESXi) hosts.
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