Fortune 100 Bank Secures Endpoints and Streamlines Compliance with HCL BigFix
What we achieved
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Reduced
open vulnerabilities from 90,000 to 30,000 in 3 months, targeting under 5,000 in the next quarter
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Achieved
a 70% reduction in patch remediation efforts, saving thousands of labor hours
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Improved
regulatory compliance with automated, real-time reporting
To who
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Industry: BFSI
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Products: HCL BigFix
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Region: Dubai
Overview
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Part 1
Challenge
Mashreq Bank faced 90,000 vulnerabilities across 5,000 endpoints, with inadequate tools hindering patch management, security, and compliance, putting financial data at risk.
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Part 2
Solution
HCL BigFix centralized patching and vulnerability remediation, automating processes and integrating with ITSM systems for real-time security monitoring and compliance.
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Part 3
Results
Vulnerabilities were reduced by two-thirds in three months. Patch remediation dropped 70%, saving labor hours, while automated reporting improved compliance and security.
The Challenge
Mashreq Bank, based in Dubai, was confronted with an alarming number of 90,000 open vulnerabilities spread across 5,000 endpoints within its organization. Existing patch management tools were inadequate, as they lacked centralized control over patching, vulnerability remediation, and compliance reporting. This exposed the bank to significant security risks, hampered operational efficiency, and made it difficult to meet stringent regulatory requirements, further increasing pressure on the IT department to safeguard sensitive financial data.
The Solution
HCL BigFix’s Lifecycle and Compliance modules were deployed, offering a centralized solution for endpoint management. The automated patching and vulnerability remediation process enabled Mashreq Bank to prioritize critical vulnerabilities and maintain ongoing compliance. Additionally, HCL BigFix integrated seamlessly with the bank’s existing IT Service Management (ITSM) systems, streamlining workflows and enhancing visibility into security posture. The integration provided real-time monitoring and reporting, allowing the bank to take a proactive approach in addressing vulnerabilities and improving its cybersecurity framework.
The Results
Within three months of adopting HCL BigFix, Mashreq Bank successfully reduced open vulnerabilities from 90,000 to 30,000, with a target to further decrease them to fewer than 5,000 in the next quarter. The bank also experienced a 70% reduction in patch remediation efforts, saving thousands of labor hours. Automated, real-time compliance reporting enhanced regulatory adherence and strengthened the bank’s security across endpoints. This comprehensive solution provided Mashreq Bank with improved operational efficiency and bolstered its cybersecurity stance, positioning the organization for future growth and compliance.
About the company
One of the UAE’s best performing banks for over five decades, Mashreq is a leading financial institution with an expanding footprint across the Middle East and North Africa with a strong presence in the financial capitals of the world with international offices in Europe, Asia, Africa and the US.
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