HCL DevOps Test Integral in C3i Solutions Testing Procedures
What we achieved
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40-50%
total validation cycle time reduction
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Granular
detailed reporting
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Elimination
of manual processes
To who
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Industry Pharmaceutical/Medical Device
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Products: HCL DevOps Test
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Region USA
Overview
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Part 1
Challenge
Manual processes, multi-systems, all managed by minimal human resources posed issues for managing schedules and trying to do several validation processes in a timely manner.
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Part 2
Solution
A single solution that can automate testing procedures and eliminate manual labor, increase productivity, and better serve their clients.
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Part 3
Results
Reduction in testing, validation, and reporting time by 40% - 50% turning manual hour-long processes to minutes. Robust and detailed reports that were automated by the system. Enhanced overall quality of testing and reporting procedure.
The Challenge
C3i Solutions is a global company working in the life sciences medical device and pharmaceutical market with the responsibility of validation in the highly regulated space. Their primary customer-base is highly regulated industries, which need solutions they can trust and that make validation processes more efficient. The C3i Solutions team were seeking to enhance their testing procedures to benefit their customers, as well as their company.
Their challenges were manual processes, multi-systems, multi-screens, all managed by a small team. Ron Hinkel, Director of ISQA/Validation, and his team are the last to touch the process prior to go-live. Managing schedules and trying to do several validation processes in a timely manner, leaves very little room for error. The goal: Find a single solution that can automate testing procedures and eliminate the manual labor, increase productivity and ultimately, better serve their clients.
The tool provides an intricate perspective, allowing a detailed examination of individual transactions. This depth of insight facilitates a better understanding of user interactions at the transactional level. Teaching individuals to navigate a system in one particular manner is simplified by this granularity. Instead of instructing, the tool uncovers root causes and navigates from there. It offers a level of precision that cannot be disregarded, enhancing the overall rigor of analysis. This meticulous approach is another advantageous aspect of the tool.
– Ron Hinkel, Director of ISQA/Validation
The Solution
Through the developing relationship between C3i Solutions and HCLSoftware, HCL DevOps Test solved those challenges. The product automates the most labor-intensive tasks, such as screenshots and labeling of screenshots for testing documentation. “Our work is very cumbersome because of the documentation requirements of the regulated industry. It is very time consuming and labor intensive in terms of adding screenshots and evidence (of testing), whereas the tool does all of that for us automatically,” states Ron Hinkel. Linda Doherty, Vice President of Global Process Excellence, goes on to explain, “As part of a regulated industry, you must do periodic regression testing, which is never part of the project plan. Ron ensures we do what needs to be done. He schedules and completes these tasks in conjunction with enhancement requests testing and new client projects. It’s always a schedule-juggling act with him and his team to get all this testing in, so that is where HCL DevOps Test helps”
The Results
Measurable results of HCL DevOps Test’s successful implementation have been done with a side-by-side comparative study: their previous testing process vs the current operation with the product. They saw the entirety of a testing project go from 30 hours of manual labor to three to four hours with the tool with 25 minutes to execute. C3i Solutions has reported a 40-50% reduction in total validation cycle execution time.
Their relationship with HCLSoftware has evolved over the years with a recent three-year renewal and a working dynamic with HCL’s internal team has been key. Naming their client advocacy point of contact, Senior Software Engineer - Jincy Jayaprakash, as “invaluable” in helping the team navigate technical implementation.
The product also offers scalability. Doherty expands, “With the testing team now, if we did go down a resource naturally, the tool ensures we can keep our team stable and take on more work despite the loss. There’s a lot going on, a lot of continuous work, and this helps us to say, “Yes, we can actually do it.” And we are starting to be able to do it faster.” The peace of mind that comes with being able to maintain business operations despite employee resources.
Supported solutions that automate testing procedures and eliminate manual labor are key to enhancing productivity and delivering superior client service. The current platforms demonstrate the breadth of coverage that HCL DevOps Test provides to C3i:
- Pegasystems Business Process Manager
- SAP SuccessFactors
- Oracle Argus Cloud
- Oracle Siebel
- Salesforce (excluding the Lightning framework)
- Microsoft .NET
- Microsoft SharePoint
The implementation of HCL DevOps Test provides more screenshots than what the team would normally take, automating screenshots at each step in the process. This shows the appropriate screen and how it navigates, which improves the quality of documentation the C3i Solutions team is able to provide in the reports for audits. The report itself “presents extremely well” within an audit. The report generation used to take 4-8 hours to prepare, now it’s down to 0 minutes since HCL DevOps Test generates the results they need automatically. HCL DevOps Test also eliminates the burden of building a file management system, it provides a digital archive file with a programmed execution within the product.
With HCL DevOps Test, C3i Solutions is ready and available to serve their medical device and pharmaceutical clients taking the stress of testing and validation off their shoulders. The team is solid, proven, and operating to a degree of maximum efficiency that they’re always pushing to improve. HCL DevOps Test is the solution that has proven to automate and eliminate labor intensive practices, is scalable, and has a commitment to evolving with their customer and their innovative strategies. A product that can grow with you.
About the company
Now part of HCLTech, C3i Solutions is a multi-channel customer engagement services provider, specializing in global, high-touch consumer, patient, and end-user management.
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