Power Manufacturing’s Digital Transformation with HCL Total Experience (TX)

Welcome to another blog exploring exceptional business outcomes achieved through targeted transformation strategies! In this edition, we dive into the world of Manufacturing. We’ll explore how companies leverage HCL Total Experience (TX) to deliver tangible results across their business operations. 

Historically, manufacturers have thrived by understanding their end customers. This “direct-to-consumer” connection allows them to maintain relevance, drive consumption, and anticipate future needs - a vital signal in today’s ever-changing market. While this translates to success on the sales side (including retail partnerships), optimizing production and after-market operations is equally important. Here’s where digitization comes in: streamlining processes for boosted productivity, efficiency, and reduced waste. Here’s a summary of the challenges. 

Hence, let’s explore how HCL Total Experience is being used to deliver substantial business value:

1. Industry 4.0 - Smart Factories and Smarter Workers: TX can be used to streamline inspections and replenishment by replacing manual tasks with user-friendly mobile apps for inspections, inventory checks, and order requests. In addition, TX empowers real-time business by providing executives with mobile dashboards that deliver a holistic view of manufacturing, inventory, and sales performance. Combined with external demand insights, manufacturers can use data-driven decision-making to optimize operations for anticipated demand. One consumer product manufacturer used TX to help its C-suite deliver predictability and reduce costs.
2. AI and Machine Learning for True Observability: Gain real-time insights into production operations by harnessing IoT (Internet of Things) edge devices coupled to equipment, robots, and worker activities. For example, machine-learning-derived insights can help with predictive maintenance schedules and improved fault diagnosis, resulting in less lost production and more robust supply chain management. For example, one manufacturer used TX to ensure that digital locks became part of their operators' processes to ensure only the right raw materials were sourced.
3. New Manufacturing Techniques (e.g., 3D Printing): Competitive prototyping and manufacturing isn’t for everyone; however, it’s increasingly a strong use case from healthcare to building products to automotive manufacturing. TX can enable lower-volume manufacturers that create unique prototypes and products that offer a competitive edge to connect with their markets and customers more easily, reduce inventory onhand and create new service-level agreements (SLAs) with faster fulfillment. For example, one manufacturer used TX to enable surgeons to request custom replacement cranial parts directly for their patients, thereby saving time and effort.
4. Digitalizing How You Sell: For a manufacturer supporting their business development reps digitalizing can have an impact. For example, ensuring the in-store promotional activities such as maximizing shelf space and promotional effectiveness are carried out correctly and evidence is captured at the retailer. In addition, one manufacturer equipped all their business development representatives with mobile apps to automate their tasks, including route optimization extensions to save time and reduce costs.
5. Leveraging Direct-to-Consumer (D2C) Channels: Staying relevant to customers is on the mind of every manufacturer, and one of the ways to accomplish this is to have direct-to-consumer channels for your business. This approach can be used to build brand loyalty or open up new markets, or add product extensions. For example, one consumer product manufacturer facilitated a unified customer experience with seamless customer journeys across online and brick-and-mortar business with geo-fenced promotions driving purchases to authorized retailers, fulfilling needs and deepening consumption.

As always, our Total Experience mission is to deliver a tailored outcome that solves business challenges faster. For IT, our goal is to help them reduce complexity, delivery times and cost compared to other platform approaches with the adoption of TX. 

Ready to see the magic? Schedule a demo by contacting us and see how TX can transform your business.