What is meant by runbook automation?
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Cybersecurity
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BigFix SaaS ManagementGain visibility and control of SaaS applications to reduce shadow IT.
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BigFix AEXAI-powered virtual assistant for automated IT support.
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BigFix Runbook AIAI-driven automation to resolve server and application issues faster.
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Supported Software
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Help & Support
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BigFix for SCCM
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BigFix ComplianceContinuously monitor and enforce endpoint...
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BigFix InventoryIdentify licensed and unlicensed software across your organization.
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BigFix LifecycleReduce cost, risk, and complexity of endpoint and server management.
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BigFix InsightsAccelerate risk identification and decision-making.
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BigFix MobileExtends modern endpoint management techniques to mobile devices running iOS, iPadOS and Android
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Endpoint Security Optimization Model
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Continuous ComplianceEnhance security posture and automate the fight against cyberattacks.
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BigFix Work from HomeEnroll, deploy, secure and support endpoints in today’s work-from-home environment.
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InventoryMaintain software audit readiness, mitigate security and non-compliance risks, and better understand software usage.
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BigFix Days
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BigFix Days Americas
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BigFix Product FamilyThe BigFix product family guide provides an overview of the extensive capabilities...
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Work From Home
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Upcoming events & webinarsLearn more and sign up for upcoming BigFix events or watch exclusive past recorded BigFix webinars.
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Past events & webinars
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Tool Consolidation
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Simplify Endpoint Management through Tool ConsolidationSignificantly reduce IT costs while also reducing IT complexity, streamlining operations, and esuring business continuity.
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Compliance Solution Guide
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Service Now
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Service Now Data Flow
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Service Graph
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Forescout
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Resilient
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Qradar
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VMWare ESXi
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BigFix Trust Center
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ESG-BigFix-IVR
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HCL BigFix
HCL BigFix Runbook AI
Simplify IT complexity with AI-powered runbook automation

About HCL BigFix Runbook AI
HCL BigFix Runbook AI is an intelligent IT zero touch automation and zero touch patching automation product that leverages Machine Learning (ML) and Natural Language Processing (NLP) to automate the enterprise technology operation lifecycle.

Artificial Intelligence-driven resolution
Leverage NLP to understand and analyze the context of the issue, recommend the most relevant solution from the repository and trigger the solution automatically for remediation.

Intelligent identification of automation candidates
Intelligently analyze ticket data from leading IT Service Management (ITSM) platforms to identify potential automation candidates in minutes.

Largest runbook repository
Over 350 reusable and customizable runbooks are included, along with the ability to quickly and easily add your own customized runbooks.

Unified knowledge management & assistance
Runbook AI aggregates knowledge from multiple sources, internal and external, to build a unified knowledge base, proactively providing users with current information context for the issue at hand.

Real time updates and intuitive dashboard
Track the actions performed by automations on target endpoints on a real-time basis. Leverage provided metrics for auditing and governance and for future knowledge recommendation.

Enterprise-grade security runbook automation
Using data encryption and token-based authentication for integrations, the security of your closed-loop automations is assured.
Benefits

Rapid time-to-value
Speed deployment of Runbook AI using a repository of over 350+ ready-to-use configurable runbooks and the ability to create new workflows on the fly to align with specific enterprise requirements.

Automation diversity
Automate resolution of incidents, changes, events, service requests, tasks, and more to reduce manual effort by 30%.

Mitigate risks
Avoid operational risks and ensure compliance by avoiding critical outages and reducing mean time to resolution by up to 85%.

Drive higher efficiency
Automate repetitive tasks so IT teams can reduce manual effort by 30-60% and speed incident and problem resolution time.

Zero touch patching automation
Self-service driven identification of automation candidates to achieve zero-touch automation in first ~4 months of implementation.

Enhanced customer experience
Leverage ML and NLP to swiftly understand the context and recommend solutions, leading to faster issue resolution, reduced end-user wait time and improved employee satisfaction with IT.
Frequently Asked Questions
What is Zero touch patching?
What is the purpose of having a UEM tool?
What is Zero touch automation?