BigFix Runbook AI

About HCL BigFix Runbook AI

HCL BigFix Runbook AI is an intelligent IT zero touch automation and zero touch patching automation product that leverages Machine Learning (ML) and Natural Language Processing (NLP) to automate the enterprise technology operation lifecycle.

Artificial Intelligence-driven resolution

Artificial Intelligence-driven resolution

Leverage NLP to understand and analyze the context of the issue, recommend the most relevant solution from the repository and trigger the solution automatically for remediation.

Intelligent identification of automation candidates

Intelligent identification of automation candidates

Intelligently analyze ticket data from leading IT Service Management (ITSM) platforms to identify potential automation candidates in minutes.

Largest runbook repository

Largest runbook repository

Over 350 reusable and customizable runbooks are included, along with the ability to quickly and easily add your own customized runbooks.

Unified knowledge management & assistance

Unified knowledge management & assistance

Runbook AI aggregates knowledge from multiple sources, internal and external, to build a unified knowledge base, proactively providing users with current information context for the issue at hand.

Real time updates and intuitive dashboard

Real time updates and intuitive dashboard

Track the actions performed by automations on target endpoints on a real-time basis. Leverage provided metrics for auditing and governance and for future knowledge recommendation.

Enterprise-grade security

Enterprise-grade security runbook automation

Using data encryption and token-based authentication for integrations, the security of your closed-loop automations is assured.

Frequently Asked Questions

What is meant by runbook automation?

Runbook automation refers to the use of software to automate routine, manual IT processes and workflows. Runbooks typically document procedures for managing, troubleshooting, and maintaining systems or applications. With automation, these tasks—such as patching, monitoring, backups, or incident response—are executed automatically without the need for manual intervention. This helps reduce errors, increase efficiency, and ensure consistent execution of complex operations. Runbook automation is commonly used in IT operations, security management, and compliance to streamline tasks and improve overall system reliability.

What is Zero touch patching?

Zero Touch Patching is an automated process that applies software patches to systems without requiring manual intervention. It ensures that devices remain secure and up to date by automatically detecting, downloading, and deploying patches, reducing the risk of vulnerabilities while saving time and effort for IT teams.

What is the purpose of having a UEM tool?

The primary purpose of a Unified Endpoint Management (UEM) tool is to provide a centralized and efficient way to manage and secure user-centric endpoints within an organization, regardless of their location. UEM tools like HCL BigFix enable IT teams to automate device management tasks, enforce security policies, ensure compliance, and streamline software management across the entire endpoint management landscape.

What is Zero touch automation?

Zero Touch Automation is a process where tasks or workflows are fully automated without any human intervention. It allows IT operations, software updates, and system configurations to be executed automatically, improving efficiency, reducing errors, and freeing up teams to focus on more strategic activities.