HCL SX
Modernize service delivery experience extending beyond ITSM with HCL SX
Complex Employee Experience Because of Disparate Service Delivery Tools?
Complex Employee Experience Because of Disparate Service Delivery Tools?
Accelerate business transformation with superior onboarding and delivery experience across all business functions using HCL SX.
In today's dynamic digital landscape, the delivery and consumption of services face formidable challenges. These include extensive customizations, isolated processes, and subpar user experiences, resulting in elevated OPEX, decreased employee productivity, and missed business opportunities. Common challenges include:
- Frequent customizations
- Complex user interface
- Hierarchical approval-based consumptions
- Lack of process maturity
- Poor user experience
- Huge service desk operations costs
- Business function specific service delivery modules incurring additional charges
Transforming service management, HCL SX is a comprehensive, enterprise-grade, cloud native SaaS service management product for everything-as-a-service delivery with AI driven intelligence, saving overall cost of operations and time to value, driving faster ROI.
The SX Advantage
Harness the power of innovation by standardized service delivery across enterprise
High Enterprise-Wide Adoption With Enhanced User Experience
Experience the strength of an intuitive, single engagement platform for all employee services. Enjoy visually rich reports and dashboards that empower self-service capabilities. Coupled with traditional and crowdsourced collaborative knowledge, our progressive web app offers on-demand access from any device, anywhere and anytime, elevating user experience and driving productivity through increased self-help.
Faster Time to Value
HCL SX’s capabilities of quick onboarding, orchestration of mature, repeatable, and readily usable pre-configured fulfillment processes, policies, and workflows grounded in best practices, strong integrations and vendor governance, reconciliation, flexible configurable options ensure standardized, efficient, and accelerated service delivery across business functions.
Seamless Upgrade and Maintenance With High Level of Configurability
No code, microservices architecture helps in attaining high degree of configurability in the product which eliminates the need of specialized skill set for any administrative or operational activities and ensure 1-click upgrade with insignificant downtime and no re-implementation effort, thereby, directly reducing the cost of ownership.
Security at the Core
HCL SX prioritizes security with multi-factor authentication, data segregation across people, processes, configurations, and transactions, data encryption, and rapid insights resulting in informed decision-making for advanced multi-tenancy and dedicated offerings.
Our Impact
One Enterprise I One Product I All Employee Services I Simplest Licensing
70%
Reduction in total cost of ownership compared to leading vendors
88%
Reduction in time to publish a new service
40%
Reduction in MTTR
1 MN
On average service requests closed annually
The SX Innovation
HCL SX Capabilities
HCL SX offers a range of services to support your IT business operations
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Asset and Config Management
- SLA Management
- HUB (Integration Engine)
- Progressive Web App
- Multi Factor Authentication
- No Code
- Reports and Dashboards
- Task Management
- Orchestration
- Knowledge Management
- Configurable Microservices
- Reconciliation
- CVA
- Agent Assist
- Live Chat
- AISM
- Multi Supplier Governance
- Multi-Tenancy
Resources
Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.
