Multi-Supplier Ecosystem Leading To Multiplicity of Problems?

Multi-Supplier Ecosystem Leading To Multiplicity of Problems?

Multi-Supplier Ecosystem Leading To Multiplicity of Problems?

When an enterprise has to deal with several suppliers, each with its own Service Management processes and platforms, its day-to-day operations, decision making, contract and service management, and customer satisfaction can take a bit hit.
Most common challenges that arise from a multi-sourcing delivery model are:
  • Long, cumbersome, and costly supplier system integrations
  • Lack of a single pane of glass across multiple suppliers
  • Lack of prescriptive guidelines for process orchestration
  • Conflicting SLAs and lack of standardization
  • Supplier relationship management is based on human bias
  • Lack of collaboration and communication between customer and suppliers even when working remotely

HCL CLARA AI virtual assistant

HCL Connect is a new-age SIAM application that offers complete SIAM control and governance. It provides a digital platform of engagement that seamlessly connects customers and suppliers through plug-and-play while automating end-to-end process orchestration, definitive SLA computation, and providing a single pane of glass for complete visibility across suppliers.

The Connect Advantage

Achieve accelerated onboarding of suppliers with plug and play connectors

HCL Connect integration hub comes with prebuilt connectors for industry standard tools, thereby reducing deployment time by 70%.

Bring in complete transparency and traceability in service management

The SIAM Control Framework of HCL Connect provides normalized and unifed system of record that provides real time status update across multiple supplier systems in IT supply chain.

Effectively manage suppliers with reduced management cost

HCL Connect provides digital SIAM governance that enables analysis, review and reporting of supplier performance with real time reports against the service levels and operational levels.

Improve productivity of organization

Automated process orchestration driven collaboration between the customer and suppliers’ systems enhances operational productivity up to 50%.

Enable data-driven decision making

HCL Connect SIAM engagement portal coupled with inbuilt analytical system and customizable dashboards and smart widgets provides single pane of glass for effective decision making.

Our Impact


Lesser operational cost


Higher customer satisfaction


Faster supplier integration


Faster mean time to resolve