Government organization for a Middle Eastern country serves 2M+ citizens with their HCL Volt MX mobile app

The Solution

Volt MX: The Low-Code Platform of Choice

They had several requirements for their new application and system infrastructure that they thought were necessary to foster adoption and allow the organization to retire their old ways of working.

The system needed to be secure, performant, reliable, available, scalable and feature-rich.

As a result, the system infrastructure they put into place includes:

• Data and connection tunnel encryption for all requests to ensure privacy and security
• Firewall protection of their internal networks with multiple security levels built-in, for additional protection against hacks
• Adherence to the OWASP checklist items for mobile app security
• Two entry points into the system: a main and support production environment, plus a backup environment to ensure high availability and service continuity
• The latest high-tech machines to ensure high performance, with multiple machines in place to manage load-balancing to ensure reliability/availability
• An eService system that allows new features to be added dynamically

And with a solid and secure infrastructure in place, they confidently deployed their Volt MX mobile app. The app is a smart application designed and developed to be the government organization’s high-tech service delivery channel for smartphones and services. Through the app citizens now have access to:

• Over 160 services, supported in 6 languages
• Official government documents
• Visa services, such as extending or renewing visa
• ”Smart services” that do the requested work automatically without need for further user intervention
• A menu of logically categorized services for easy navigation
• A ‘Favorites’ list for frequently used services for quick access
• Services to pay and acquire individual or company permits
• Settle traffic violations
• Renew residency for expatriates
• Pay any outstanding fees/fines with credit card and bank-to-bank transfer support
• Setup postal delivery of government documents to a citizens home so they don’t need to travel to the business office.
• Automatic fixes, where all transactions are scanned and if an error is detected it reverts the operation and refunds the payment. Reduces customer support calls.
• Push notifications that announce new services as they are added.
• The app’s ability to predict what the users wants to do and execute those steps automatically to assist. The overarching goal is to achieve full operation execution with ”one click”