HCL DRYiCE Lucy
Generative conversational AI platform for enterprise
Struggling with user experience and resource constraints?
Struggling with user experience and resource constraints?
Humanize end-user experience with a GenAI-powered digital colleague. As user expectation continues to rise and become more complex, businesses are challenged by the limitation of available resources. The hurdles to a top-notch user experience include:
- Low first call resolution rate leading to repetitive and sluggish follow-ups
- Complex self-service systems lacking agility and user-friendliness
- Linguistic barriers hindering effective communication
- High operational cost due to resource-intensive 24*7 support
- Inconsistent and unreliable responses due to a lack of intelligent custom knowledge management capabilities
HCL DRYiCE Lucy seamlessly blends advanced GenAI capabilities with human-like interactions, to revolutionize end-user experience, increase productivity, and foster innovation for global enterprises.
Our Lucy Benefits
Deploy a GenAI-powered digital colleague
Lucy leverages GenAI-fueled advanced NLP, enabling users to engage in intuitive natural conversations, resulting in a superior user experience.
Instant end-user issue resolution
From unaided automation and self-healing of recurrent issues to offering step-by-step guidance, Lucy helps customers solve issues efficiently.
Continuous learning and evolution
Lucy continuously evolves and gets smarted through usage and supervised training.
Cost-effectiveness
By automating tasks that would otherwise require manual intervention, Lucy helps reduce operational costs.
Unlock competitive advantage
Embracing innovative technology like Lucy positions the enterprise as a forward-thinking organization, giving it a competitive edge in the market.
Our Impact
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Improvement in ticket deflection
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Improvement in CSAT
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Active users
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Active use cases
Will Your Investments Yield Desired Results?
Will Your Investments Yield Desired Results?
Find out now! Calculate your savings with Lucy ROI.
The Lucy Framework | Your Cognitive Colleague
Lucy is built on a holistic conversation framework and is strengthened by four distinct pillars making it a state-of-art cognitive colleague.
Cognitive Console
GUI based console to manage, curate, train & maintain HCL DRYiCE Lucy
Integration Ecosystem
Enterprise Connectors enabling single-click deployment
Global Admin Console
GUI based console to manage product tenets, billing, channels & requests
OTB Content Pack
Repository of use cases across business functions and domains
Resources
