Optimizing Fan Experience with HCLSoftware's Discover
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What Makes a Great Fan Experience?
Optimizing Fan Experience with HCLSoftware's Discover
Explore how Discover from HCLSoftware revolutionizes our understanding of European Cricket Network fans and offers a seamless digital experience. Explore how this tool helps optimize user interface and content, strengthening branding and marketing efforts for an unforgettable fan experience that keeps them returning for more.
HCL Discover Features
Real-time Activity Monitoring
Monitor user actions in real-time, track website interactions, and gather data to swiftly respond to trends, identify bottlenecks, and fine-tune user journeys for seamless navigation.
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Conversion Funnel Analysis
Uncover insights into the customer journey, pinpointing areas for improvement within conversion funnels. Enhance pathways, minimize drop-offs, and optimize conversion rates for sustainable growth.
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Struggle Resolution
Identify pain points, leverage in-session messaging and active marketing recovery campaigns in real-time.
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Business Impact Analytics
Leverage user shopping data and site analytics to detect customer behavior changes, reveal revenue enhancement opportunities and understand true business impact.
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Rich Behavior Insights
Ability to capture and analyze behavioral data to improve user experience, deliver engagement analytics and reduce time to ROI.
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Key Capabilities
Deep visibility into the user experience
Understand how your users navigate through their online journey by using session replay to visualize their actual experience
Quickly diagnose and resolve customer struggle
Gain clarity on where your users struggle, identify patterns of friction and pro-actively address issues before amplification by taking direct action when defined criteria are met.
Reporting based on contextual data
Provide context to errors and events within your user experience through session replay and develop data segmentation reports, revealing why struggle has occurred.
Flexible segmentation of data
Segment and filter audiences on multiple data points enabling you to engage with individuals or segments who have experienced the same journey
Quantify business impact & opportunities
Explore and uncover opportunities to improve conversion, retention, revenue generation and brand perception
Enterprise-grade security
Enhance personalization and targeting by leveraging behavioral data for real time in-session updates and marketing campaigns
Real Customer Results and Testimonials
HCL Discover delivers real-world results every day in the world’s most critical industries saving money, increasing engagement and so much more.
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estimated Revenue increase by resolving checkout processing struggles
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checkout improvements
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employees supported with a new digital workplace
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healthcare member signups
Let’s talk about what HCL Discover can do for your business
A platform provides deep behavioral insights into
the digital customer journey, leading to positive
experiences and increased online conversion.
