The Platform that Provides Real-world Customer Experience Insights
HCL Discover Provides deep behavioral insights into the digital customer journey, leading to positive experiences and increased online conversion.
Get the Insights You Need to Create Better Customer Experiences
Get the Insights You Need to Create Better Customer Experiences
HCL Discover uses Behavioral Data as a way to differentiate
- Complete Behavior Data and Capture
- Business Impact Analytics
- Struggle Analytics
- Search Capabilities
- Session Replays
Complete Behavior Data/Capture
Complete Behavior Data/Capture
HCL Discover captures complete behavior data beyond clicks, including hover, screen size, and change events. HCL Discover can recognize behavioral patterns from discreet clicks and therefore surface unique insights providing why things happened and did not. The post-capture analytics capabilities offer both quantitative and qualitative insights.
Business Impact Analytics
Business Impact Analytics
HCL Discover can identify all sessions associated with a problem, and by combining with transactional data of sessions, HCL Discover can quantify the business impact of each issue. This insight helps the organization appropriately prioritize IT resources to address issues with the highest impact on business.
Struggle Analytics
Struggle Analytics
With the unique ability to link discreet clicks to form behavioral patterns, HCL Discover can identify struggle behaviors such as repeat actions, unanticipated usage of search, and empty search returns. In addition, HCL Discover can provide reports and alerts on uncovered struggles allowing organizations to be proactive with remedial actions.
HCL Discover on NOW
Let us help manage HCL Discover for you so you can focus on optimizing your data. Leverage our cloud-native-as-a-service and get the benefits of a SaaS deployment model without vendor lock-in and without having to share data.
- Your data is your data – don't share if you don’t want to
- Portability to take your data to any cloud or a hybrid cloud
- Improve the customer experience through insights into online behavior
Cloud-Native Behavioral Analytics from HCL Means You Can Get Insights Fast!
Cloud-Native Behavioral Analytics from HCL Means You Can Get Insights Fast!
Explore the catalog
Access the SoFy Catalog to select HCL Discover and any complementary solutions like Commerce, DX or Unica.
Create the solution
After selecting your product(s) just add them to your solution and give them a name – then you are ready to create!
Release to the cloud
Deploy your analytic insights solution to the sandbox or the cloud of your choice and start improving the customer experience immediately.
