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    Commerce-Leverage the Richest Set of B2B/B2C E-commerce Features

    All the Commerce Features You Need - Integrated Seamlessly Into a Single, Proven Solution


    HCL Commerce Cloud offers a comprehensive suite of B2B and B2C features designed to enhance your customer experience and optimize your e-commerce operations. All integrated seamlessly into a single, proved solution.

     

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    Key Features


    Transform your business and unlock new possibilities for success with features that empower you to move at the speed of your business and maximize your sales potential.

     

    HCL Commerce AI

    Commerce-HCL Commerce AI Features

    HCL Commerce AI

    HCL Commerce AI empowers your business to boost sales using AI by delivering personalized customer experiences based on preferences, behaviors, and past interactions. HCL Commerce AI also automates repetitive tasks, enhancing operational efficiency and allowing your teams to focus on what matters most.
    Learn more Schedule a demo

    Starter Stores

    Commerce-Starter Stores

    Starter Stores

    Save costs and speed up your time to market with our ready-to-use B2C and B2B starter storefronts. Start selling on day one with built-in ordering options and catalog management tools, which will help you launch faster than ever.
    Request a demo Watch demo video

    Precision Marketing

    Commerce-Precision Marketing Feature

    Precision Marketing

    Help your bottom line by delivering timely, relevant communication and promotions – take advantage of the personalization capabilities in HCL Commerce Cloud.
    Results? Personalized customer experiences that lead to improved customer satisfaction, better conversion rates and higher ROI.

    Download free eBook Request a demo

    Post Order Management

    Commerce-Post Order Management

    Post Order Management

    Manage the lifecycle of an order and create loyal customers even when everything doesn’t go smoothly. Track all information to create a seamless experience from start to finish by:

    • Enabling customers and/or CSRs to modify all aspects of an order quickly and easily
    • Keeping customers happy with appeasements for shipping, product discounts or personalized offers
    • Confirming eligibility and initiating a return with an RMA for tracking
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    Intelligent Search

    Commerce-Intelligent Search Feature

    Intelligent Search

    High performing search that offers relevancy, control, flexibility, and reduces TCO gets easy with the right tools - right out-of-the-box. Our search capabilities gives you full control to:
    • Add Information to your search based on your analytic tool
    • Decide What Shows When
    • Add Products to the Search
    • Manage Zero Results
    • Color Matchmake
    • Visual Merchandising


    Request a demo Download whitepaper

    Marketplace

    Commerce-Marketplace

    Marketplace

    The benefits of having the two sales channels on the same platform speak for themselves:
    • Low cost and risk since you are not investing in a new tool
    • Easier problem resolution when only working with one vendor
    • Easier administration with one single business tool to manage and control commerce and marketplaces
    • Lower ongoing maintenance costs with only one platform to maintain
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    HCL Aftermarket Cloud

    Commerce-Extend Your Commerce Capabilities with HCL Aftermarket Cloud

    HCL Aftermarket Cloud

    Differentiate through Service Excellence. HCL Aftermarket Cloud is the only cloud-based aftermarket solution infused with industry best practices that delivers immediate results, driving customer loyalty and recurring revenue.

    • Excel in Service Lifecycle Experience
      Consistency across every service experience to empower the brand, dealer and customer relationship
    • Deliver Unmatched Aftermarket Capabilities
      Comprehensive modular capabilities to drive your aftermarket sales and service transformation
    • Attain Sustainability Goals
      Optimize processes for repair, refurbishment and remanufacturing to reduce waste and drive profitability

    Read more Download eBook
    HCL Compass

    Learn more about the features and capabilities of HCL Commerce Cloud

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    Commerce-Features and capabilities of HCL Commerce Cloud

    Answers to Common Questions

    What is personalization in e-commerce?

    Personalization in e-commerce and precision marketing gives brands complete control to deliver timely and relevant promotions and offers. This is critical to maintain an ongoing dialog with customers and build stronger relationships.

    What’s post order management in e-commerce?

    Post Order Management capabilities let you manage the complete lifecycle of an order and track all information to create a seamless experience from start to finish. So even when things doesn’t go smoothly, you can create happy, loyal customers by enabling customers or Customer Service Representatives to modify orders quickly and easily or offer appeasements for shipping or product discounts to make the return process simple and easy.

    What is headless in e-commerce?

    Headless refers to an architecture where the front-end presentation layer (the "head") and the back-end logic and data management system are decoupled or separated. HCL Commerce Cloud has been a headless, API-first platform since 2014, developing extensive APIs and webhooks to ensure our customers have the flexibility they need to succeed. All commerce functions are exposed as Level 3 REST APIs so brands can create and deploy any customer experience strategy.

    What is e-commerce search?

    A: Advanced e-commerce search and navigation makes it easy for customers to find what they’re looking for quickly and easily. E-commerce site search features give you full control to add information to your search based on your analytic tool, decide what shows when, add products to the search, manage zero results, color matchmake, and much more.

    What is catalog management in e-commerce?

    Catalog management helps business users manage catalogs, categories, catalog entries, merchandising associations, product attributes and attachment in the online store.