What is personalization in e-commerce?
Build a Better Customer Experience Get A Modern Headless E-commerce Platform For All Your Commerce Needs
Our clients deliver more innovation in less time while they unlock growth, achieve higher ROI, accelerate innovation and reduce business risk. They do so by leveraging the trusted scale, security and performance you expect with the speed and flexibility of a modern, cloud-native, extensible commerce architecture of HCL Commerce Cloud – all built on 20 years of unmatched, omnichannel innovation.
Post Order Management
- Enabling customers and/or CSRs to modify all aspects of an order quickly and easily
- Keeping customers happy with appeasements for shipping, product discounts or personalized offers
- Confirming eligibility and initiating a return with an RMA for tracking
Intelligent Onsite Search
Intelligent Onsite Search
- Add Information to your search based on your analytic tool
- Decide What Shows When
- Add Products to the Search
- Manage Zero Results
- Color Matchmake
- Visual Merchandising
Unified Commerce and Marketplace Platform
Unified Commerce and Marketplace Platform
- Low cost and risk since you are not investing in a new tool
- Easier problem resolution when only working with one vendor
- Easier administration with one single business tool to manage and control commerce and marketplaces
- Lower ongoing maintenance costs with only one platform to maintain
Precision Marketing
Precision Marketing
Results? Personalized customer experiences that lead to improved customer satisfaction, better conversion rates and higher ROI.
HCL Commerce Cloud on SoFy
HCL Commerce Cloud on SoFy
Solve Real-Life Business Problems in our sandbox
Gain deep behavioral insights with HCL Discover
Gain deep behavioral insights with HCL Discover
- Provide deep behavioral insights into the online user journey, leading to positive experiences and increased online conversions.
- Detect user friction points and frustration
- Quantify the impact of those struggles using real business metrics.
Extend Your Commerce Capabilities with Aftermarket Cloud
Extend Your Commerce Capabilities with Aftermarket Cloud
Differentiate through Service Excellence. HCL Aftermarket Cloud is the only cloud-based aftermarket solution infused with industry best practices that delivers immediate results, driving customer loyalty and recurring revenue.
- Excel in Service Lifecycle Experience
Consistency across every service experience to empower the brand, dealer and customer relationship - Deliver Unmatched Aftermarket Capabilities
Comprehensive modular capabilities to drive your aftermarket sales and service transformation - Attain Sustainability Goals
Optimize processes for repair, refurbishment and remanufacturing to reduce waste and drive profitability
Answers to common questions
What’s post order management in e-commerce?
What is headless in e-commerce?
What is e-commerce search?
What is catalog management in e-commerce?