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Build a Better Customer Experience Get A Modern Headless E-commerce Platform For All Your Commerce Needs


Our clients deliver more innovation in less time while they unlock growth, achieve higher ROI, accelerate innovation and reduce business risk. They do so by leveraging the trusted scale, security and performance you expect with the speed and flexibility of a modern, cloud-native, extensible commerce architecture of HCL Commerce Cloud – all built on 20 years of unmatched, omnichannel innovation.


Post Order Management

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Post Order Management

Manage the lifecycle of an order and create loyal customers even when everything doesn’t go smoothly. Track all information to create a seamless experience from start to finish by:

  • Enabling customers and/or CSRs to modify all aspects of an order quickly and easily
  • Keeping customers happy with appeasements for shipping, product discounts or personalized offers
  • Confirming eligibility and initiating a return with an RMA for tracking
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Intelligent Onsite Search

HCL CLARA AI virtual assistant

Intelligent Onsite Search

Leading-edge out-of-the-box onsite search features give you full control to:
  • Add Information to your search based on your analytic tool
  • Decide What Shows When
  • Add Products to the Search
  • Manage Zero Results
  • Color Matchmake
  • Visual Merchandising


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Unified Commerce and Marketplace Platform

HCL CLARA AI virtual assistant

Unified Commerce and Marketplace Platform

The benefits of having the two sales channels on the same platform speak for themselves:
  • Low cost and risk since you are not investing in a new tool
  • Easier problem resolution when only working with one vendor
  • Easier administration with one single business tool to manage and control commerce and marketplaces
  • Lower ongoing maintenance costs with only one platform to maintain
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Precision Marketing

HCL CLARA AI virtual assistant

Precision Marketing

Help your bottom line by delivering timely, relevant communication and promotions – take advantage of the personalization capabilities in HCL Commerce Cloud.
Results? Personalized customer experiences that lead to improved customer satisfaction, better conversion rates and higher ROI.

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HCL Commerce Cloud on SoFy

HCL CLARA AI virtual assistant

HCL Commerce Cloud on SoFy

Solve Real-Life Business Problems in our sandbox

Gain easy access to 50 product components, 2,000+ REST API endpoints, and 40+ cloud native business solutions containerized for cloud deployment. Choose what you’d like to try, and launch it into the SoFy sandbox where, in just minutes, the business solution or product is available for a self-service, hands-on experience.
Explore Sofy

Gain deep behavioral insights with HCL Discover

HCL CLARA AI virtual assistant

Gain deep behavioral insights with HCL Discover

  • Provide deep behavioral insights into the online user journey, leading to positive experiences and increased online conversions.
  • Detect user friction points and frustration
  • Quantify the impact of those struggles using real business metrics.
Learn more Watch webinar

Extend Your Commerce Capabilities with Aftermarket Cloud

Extend Your Commerce Capabilities with Aftermarket Cloud

Extend Your Commerce Capabilities with Aftermarket Cloud

Differentiate through Service Excellence. HCL Aftermarket Cloud is the only cloud-based aftermarket solution infused with industry best practices that delivers immediate results, driving customer loyalty and recurring revenue.

  • Excel in Service Lifecycle Experience
    Consistency across every service experience to empower the brand, dealer and customer relationship
  • Deliver Unmatched Aftermarket Capabilities
    Comprehensive modular capabilities to drive your aftermarket sales and service transformation
  • Attain Sustainability Goals
    Optimize processes for repair, refurbishment and remanufacturing to reduce waste and drive profitability

Read more Download eBook
HCL Compass

Learn more about the features and capabilities of HCL Commerce Cloud

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Answers to common questions

What is personalization in e-commerce?

Personalization in e-commerce and precision marketing gives brands complete control to deliver timely and relevant promotions and offers. This is critical to maintain an ongoing dialog with customers and build stronger relationships.

What’s post order management in e-commerce?

Post Order Management capabilities let you manage the complete lifecycle of an order and track all information to create a seamless experience from start to finish. So even when things doesn’t go smoothly, you can create happy, loyal customers by enabling customers or Customer Service Representatives to modify orders quickly and easily or offer appeasements for shipping or product discounts to make the return process simple and easy.

What is headless in e-commerce?

Headless refers to an architecture where the front-end presentation layer (the "head") and the back-end logic and data management system are decoupled or separated. HCL Commerce Cloud has been a headless, API-first platform since 2014, developing extensive APIs and webhooks to ensure our customers have the flexibility they need to succeed. All commerce functions are exposed as Level 3 REST APIs so brands can create and deploy any customer experience strategy.

What is e-commerce search?

A: Advanced e-commerce search and navigation makes it easy for customers to find what they’re looking for quickly and easily. E-commerce site search features give you full control to add information to your search based on your analytic tool, decide what shows when, add products to the search, manage zero results, color matchmake, and much more.

What is catalog management in e-commerce?

Catalog management helps business users manage catalogs, categories, catalog entries, merchandising associations, product attributes and attachment in the online store.