Sherlock Web, a Domino App, Provides Digitized Readiness for ISO Compliancy

Expanding ISO Certification

KÜHN, based in Denmark, produces world-class plastic components for companies in the pharma & medical, instruments & optics, process and electronics industries. The organization needs to efficiently manage the production and quality control of a wide variety of components so it can expand its ISO 9001 certification to include ISO 13485 certification.

Management recognized that it was no longer efficient to use static Word documents and Excel spreadsheets as the number of procedures and the amount of product data would rise considerably with the additional certification, and the need for a digitized project and process management solution became urgent.

Sherlock Web, a Domino Web App, to the Rescue!

KÜHN reached out to European House of Quality (an HCL Business Partner) for its Sherlock Web® solution, an HCL Domino web app that is a highly configurable system designed for integrated management procedures that takes into account quality, environment, and occupational health and safety. Sherlock Web ensures that documentation requested by the customers and the ISO Standards are readily available for compliance checks, and reports for authorized personnel to review are produced when noncompliance is detected, or corrective action is needed and sends email to all parties involved.

Driving Greater Efficiency

The Sherlock Web System was installed and fully operational within the first month. It was configured to meet KÜHN’s needs, and the staff was quickly trained in how to use the system. A true boost to overall process efficiencies came with the move to a digital solution. This step replaced “dead or static documents” with live documents that are driven by agents that check for noncompliance and sends email to the responsible parties when they are requested to follow up with corrective action.

The instantaneous graphical display of data in a dashboard also enables the KÜHN management team to act proactively and quickly to keep projects on track and compliant.

Plus, the fact that Sherlock Web is available to employees from their mobile phones encourages easy and prompt recording of any relevant near-misses and nonconformance and lets them submit suggestions for improvement.

With the Sherlock Web app, KÜHN can now efficiently document batch controls and releases, calibrate measuring equipment, maintain statutory inspection of manufacturing equipment, monitor staff competences, conduct internal audits, and more. And, their service requests from customers are effectively managed and easily found.

Sherlock Web also sends reminders to the person in charge of a given task and a personalized dashboard provides a great overview of tasks for employees to monitor and manage their own tasks to completion.

The Road Ahead

The Sherlock Web System has substantially increased the efficiency and value of KÜHN’s quality management system.

Looking ahead, European House of Quality will continue to develop additional functionality of Sherlock Web based on responses from various user groups and internal suggestions and ideas for enhancements from KÜHN employees.