Dportenis Innovates their E-commerce Presence with HCL Commerce Cloud

The Challenge

Retail trends and consumer habits are always evolving. While brick-and-mortar stores remain indispensable, a robust digital presence is almost equally vital. Dportenis Group has always been proactive in adapting to these shifts, particularly in the digital sales arena. However, the onset of COVID-19 was a stark reminder. Like many retailers, they had to shutter stores and curtail business hours, making delivering goods directly to customers a worldwide challenge.

Although Dportenis had historically been at the forefront of digital sales in Mexico, the pandemic pushed them to refine their approach even further. They had previously managed sales using spreadsheets and macros, ensuring real-time accuracy for their customers. However, this method was tedious to maintain. As a company well-versed in e-commerce, they aspired to streamline their operations, especially since traditional point-of-sale systems presented limitations like capped SKU quantities, restricting their in-store product range.

Although Dportenis had historically been at the forefront of digital sales in Mexico, the pandemic pushed them to refine their approach even further. They had previously managed sales using spreadsheets and macros, ensuring real-time accuracy for their customers. However, this method was tedious to maintain. As a company well-versed in e-commerce, they aspired to streamline their operations, especially since traditional point-of-sale systems presented limitations like capped SKU quantities, restricting their in-store product range.

Dportenis set their sights on an e-commerce solution that would not only address these challenges but also provide robust inventory management and a comprehensive omnichannel sales experience.