Spend Less, Achieve More. It's That Simple
Slash your ITSM spend by over 70% with HCL SX
Service Management, Reimagined with HCL SX
Service Management, Reimagined with HCL SX
- Is your IT Service Management system draining your budget while underperforming?
- Is your enterprise paying for several licenses across different business functions?
- Struggling to manage multiple catalogs and provide a consistent service experience?
- Is your skilled workforce consistently tied up with low-value routine activities?
- Are customizations and complexities hindering your ability to deliver value to business?
We built HCL SX to tackle these challenges head-on, leveraging core IT service management processes to deliver true enterprise service management and transform your operations. HCL SX is an AI-driven, No-code, Enterprise-ready Service Management product that accelerates digital transformation, enhances customer experience with improved service assurance across IT and beyond.
Enterprise Service Management for Every Team
Enterprise Service Management for Every Team
- HCL SX offers service management workflows for handling incidents, requests, problems, changes, assets, and more.
- It enhances service management through intelligent automation, AI insights, and integration with third-party apps, boosting efficiency and cutting costs.
- Advanced security and seamless accessibility across computers, laptops, tablets, and smartphones make it ideal for organizations of any size.
Your All-in-One Service Management Solution
AI-Driven Intelligence
Uses predictive and generative AI to enhance productivity and improve user experience.
Self Service Portal
Empower customers with self-service opportunities to configure and manage their service catalog efficiently anytime, anywhere.
Incident Management
Effective logs, handles, and resolves incidents efficiently to minimize service disruptions
Request Fulfillment
Ensures accurate management and delivery of requested services, enhancing customer satisfaction.
Change Management
Manages the lifecycle of changes to IT services, ensuring a controlled and risk-mitigated implementation with minimal disruption.
Knowledge Management
Maintains a knowledge base to assist in issue resolution and and improve overall service efficiency.
Asset & Configuration Management
Tracks, manages and and maintains accurate records of IT assets and configuration items across the organization.
Problem Management
Analyzes incidents to identify root causes and implements corrective actions to prevent recurrence.
SLA Management
Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
Reconciliation Engine
Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
Integration Hub
Effortlessly connect with other business systems securely, driving efficient data flow and automation.
Advanced Multi-Tenancy
Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs) and IT teams acting as a service provider.
Why Choose HCL SX?
Rapid Time to Value
Deploy services quickly with seamless provisioning and make any changes effortlessly.
AI-driven Efficiency
Leverage predictive, cognitive, and generative AI to deliver intelligent automation, advanced insights, and data-driven recommendations that boost operational efficiency.
Override not Overwhelm
Empower robust customization through data-driven approaches and admin controls that prioritize configuration over complex customization.
Straightforward Pricing
Experience a transparent, all-in-one licensing with predictable costs and no unexpected price escalations.
Simplified Maintenance
Empower administration with no-code, data-driven configurations that require zero specialized skills and enable single-click upgrades with zero maintenance.
Flexible Deployment Options
Choose your preferred deployment option—SaaS or On-premise—with the flexibility to choose cloud providers and geographic locations.
Elevate Your Service Management with HCL SX
One Enterprise I One Product I All Employee Services I Simplest Licensing.
0%
reduction in total cost of ownership compared to leading vendors
0%
reduction in time to publish a new service
0%
reduction in MTTR
0M+
service requests closed annually
Experience the Future of Service Management with HCL SX
Your Journey Starts Now!
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