Business & Industry Applications
HCL Commerce Cloud
Enterprise e-commerce for B2C and B2B
HCL Discover
Behavioral insights for customer journeys
About the HCLSoftware Client Advocacy Program
video 3:39
Kimi Cousins, Director, Client Advocacy Program
“The mission of our Client Advocacy Program is to build a direct relationship with our customers. We really want to be able to hear their voice".
About the HCLSoftware Client Advocacy Program
A customer-centric approach is the foundational element of the HCLSoftware business philosophy. We strive to deliver a high-touch, highly interactive approach to customer relationships, and to provide the greatest value and service to customers through strong connections to our product experts.
Maximize the Value of Your Investment and Achieve Business Goals
Your success is not only about keeping systems up and running — It's about achieving your business goals. Our program takes a customer-centric approach to listen and provide guidance from a technical point of contact with one goal in mind: your success. Our goal is to build strong relationships and ensure your long-term success with our software.
Proactive communication on product news and updates
Deep learning of client's business and challenges
Frequent touchpoints with product roadmaps
Continuous support for product usage and business needs
What Customers are Saying about HCLSoftware Client Advocacy Program
To add another layer of value, its customer and partner advocacy program is just incredible. The Notes (and collaborative) team at HCL, the inventors of collaboration, are bringing collaboration into the daily relationship between them and us, the developers. They want to know what we do, what issues we have, they are keen to keep in regular contact, touch base. They want to keep us close, present.
Just to underline again how I appreciate the great job that you’re doing to support the Workload Automation Test Team in the adoption of Rational Test Workbench solution. We could not have a better internal customer advocate! Thank you.
Positive great networking opportunities and also the opportunity to prioritize and drive the roadmap.
The advocacy program for us has been great. Without it our UCD adoption/rollout would not be where it is today
My client advocate has been a great partner in getting full value out of my investment in UCD. I don't think I'd be having the success I am having without this program.
How the Program Works
Current HCLSoftware customers with an active software subscription or approved HCL Business Partners can request to participate in our free program. Your product Client Advocacy Manager will evaluate your needs and business strategy and assign an HCLSoftware client advocate who will be your direct technical point of contact.
Products Covered in the Client Advocacy Program
Providing practical innovations that lead to our customers' success
Cybersecurity
HCL BigFix
Secure endpoint management
HCL AppScan
Identify and remediate application security vulnerabilities
Data and Analytics
HCL Actian
Empowers the data-driven enterprise
HCL DataConnect
Low-code integration platform
AI and Intelligent Operations
HCL BigFix
Secure endpoint management
HCL iControl
HCL iControl is a business flow and process observability solution
HCL MyXalytics
Cloud finOps visibility and insights
HCL Workload Automation
Simplify and automation business workflows
Total Experience
HCL Digital Experience
The DXP for the moments that matter
HCL Volt MX
Multi-experience low code app dev
Sovereign Collaboration
HCL Domino
Rapid application development platform
HCL Leap
No code citizen app dev
HCL Link
Connectivity across your digital ecosystem
HCL Notes
Comprehensive email and collaboration hub
HCL SafeLinx
Secure and flexible remote access to enterprise applications
HCL Sametime
Secure meetings, video, and chat communications
HCL Verse
Smart and secure enterprise email for seamless workflow
HCL Connections
Collaboration and task management in one workspace
Specialized Software
HCL DevOps Velocity
HCL DevOps Velocity and optimize software delivery
HCL DevOps Deploy
Continuous delivery per company
HCL DevOps Code ClearCase
Balancing development flexibility with effective control of software and hardware resources
HCL DevOps Test Embedded
A cross-platform tool for component testing and runtime analysis
HCL DevOps Test
Software testing tools in support of a DevOps approach
HCL DevOps Model RealTime
Tools for developing real-time, event-driven applications
Z Data Tools
Mainframe data manipulation solution including API
Z Asset Optimizer (ZAO)
Discover, manage and optimize mainframe software operations
HCL Compass
Low-Code / No-Code Change Management Software to accelerate project delivery
Take Your Business to the Next Level
The Client Advocacy team is available to customers to hear your needs and strategies. Our Client Advocates will ensure you receive the most current product content, are aware of opportunities to impact the direction of the product, and provide solutions to any product questions you might have. Additionally, we provide customers with consultations that prepare them for installation or upgrades. Contact us today to see if the Client Advocacy Program is right for you.
