Banner desktop FAQs

What is the latest IBM-HCL Announcement?

HCL has completed the acquisition of select IBM software products. HCL and IBM had an ongoing IP Partnership for five of these products before this acquisition. HCL now fully owns the below mentioned software products:

  • Appscan for secure application development
  • BigFix for secure device management
  • Unica (on-premise) for marketing automation
  • Commerce (on-premise) for omni-channel eCommerce
  • Portal (on-premise) for digital experience
  • Notes & Domino for email and low-code rapid application development, and Connections for workstream collaboration.

Until the transaction is closed, IBM and HCL will continue to operate under their IPP (intellectual property partnership) agreement, where both companies are able to sell BigFix, AppScan, Unica, Digital Experience (Portal and Web Content Manager), and Notes Domino. HCL continues to manage research & development, and L2 & L3 technical support.

What are some key differentiators working with HCL?

With HCL’s existing Mode 1 & Mode 2 capabilities, HCLSoftware sees an opportunity to unlock tremendous hidden value in these products and grow market share with focused and targeted investments. Many of the acquired products are leaders in large growing markets such as application and endpoint security, marketing automation, commerce, and collaboration. HCL customers will have the ability to contribute to the innovation of these solutions to address their rapidly-changing needs. Learn more about HCL Technologies.

Where should I go to find resources?

If you’re an existing customer, check out the Welcome Page. To locate product specific content, visit our Support Portal.

How do I open a new support ticket?

To open a new ticket, visit our Support Portal.

Will there be any impact on the service? (e.g. down times, no support, slower release of updates)

The team has prepared for this in advance and things will continue as usual. There might be some small changes you need to make to get started with the new system which are highlighted below.

What will happen to my current subscription?

There will be no change to any existing subscription, all data and amount of remaining scans or capabilities will remain. You will no longer be able to manage your subscription from IBM. Inviting new users to your subscription will be done directly from the service. To update your subscription please contact us, for any other issue please contact support.

How do I invite new users to AppScan on Cloud?

To invite new users to ASoC please login to ASoC. Make sure your current role enables you to invite others (by default Admin and Managers have this permission). Go to the User & Roles page and click on the invite button. Invited users will need to have an IBM ID in order to login in case they do not already have one.

Why do I need to register with my IBM ID?

We are working on providing an HCL IAM (Identity and access management) for ASoC that will replace the current IBM ID. In order not to cause any disturbance we will continue to support the IBM ID as part of ASoC. We will update soon on the migration plan from IBM ID to the new HCL IAM.

Will my IBM licenses continue to work?

Yes, the IBM licenses will continue to work during 2019.

Do I need to switch to an HCL license and when?

Support for HCL licenses will be added during 2019. Once it is available you will get detailed instructions on how to get new licenses.

How do I set up HCL as an established vendor with my organization?

HCL will be happy to work with your respective procurement team to make the process as easy as possible for you. Please register as an HCLSoftware Partner via HCL's Partner Connect Portal or write to us at software-info@hcl.com to get started.