Struggling with User Experience and Resource Constraints?

HCL CLARA AI virtual assistant

Struggling with User Experience and Resource Constraints?


Humanize end-user experience with an AI-driven employee experience product. As user expectations continue to rise and become more complex, businesses are challenged by the limitation of available resources. The hurdles to a top-notch user experience include:
  • Low first call resolution rate leading to repetitive and sluggish follow-ups
  • Complex self-service systems lacking agility and user-friendliness
  • Linguistic barriers hindering effective communication
  • High operational cost due to resource-intensive 24*7 support
  • Inconsistent and unreliable responses due to a lack of intelligent custom knowledge management capabilities

HCL DRYiCE AEX seamlessly blends advanced GenAI capabilities with human-like interactions, to revolutionize end-user experience, increase productivity, and foster innovation for global enterprises.

AEX Benefits

Deploy a GenAI-powered digital colleague

AEX leverages GenAI-fueled advanced NLP, enabling users to engage in intuitive natural conversations, resulting in a superior user experience.

Instant end-user issue resolution

From unaided automation and self-healing of recurrent issues to offering step-by-step guidance, AEX helps users solve issues efficiently.

Continuous learning and evolution

AEX continuously evolves and gets smarted through usage and supervised training.

Cost-effectiveness

By automating tasks that would otherwise require manual intervention, AEX helps reduce operational costs.

Unlock competitive advantage

Embracing innovative technology like AEX positions the enterprise as a forward-thinking organization, giving it a competitive edge in the market.

Our Impact

30%

Improvement in ticket deflection

80%

Improvement in CSAT

3+ MN

Active users

5000+

Active use cases

Will Your Investments Yield Desired Results?

HCL CLARA AI virtual assistant

Will Your Investments Yield Desired Results?


Find out now! Calculate your savings with AEX.